Job Title: Data Operations Manager
Salary: £33,300-£43,400
Location: Cambridge, Coventry, Hybrid (2 days per week in the office)
Contract: Permanent, Full time 35 hours per week

THIS IS AN EXCITING OPPORTUNITY TO OWN AND ADVISE ON ALL THINGS DATA, TO SUPPORT PARTNERSHIP FOR EDUCATION’S MISSION TO TRANSFORM SOCIETIES GLOBALLY THROUGH EDUCATION.

Visit https://www.cambridge.org/partnership to find out more about what we do.
This role sits within the Business Operations team and, as a new position, there will be an opportunity to shape and evolve this role to meet business needs over time.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

ABOUT YOU

A successful candidate will be able to flex between being a “people person” and a “systems person”, with strong influencing skills and change management expertise. In-depth knowledge and experience leveraging the potential of Salesforce and CRM systems is essential to succeed in this role.
You will embody our core values; being proactively collaborative, with an aptitude for quality, innovation and continuous improvement activity, take responsibility for ensuring the best possible version of the CRM system and data quality, and be empowered to share ideas and both make and facilitate decision-making.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

WHY JOIN US

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

LI-IB

This crucial role is responsible for owning and developing data sources, including our CRM, ensuring engagement, quality assurance and the pursuit of data-led decision making. Working with a wide-range of stakeholders, you will underpin the achievement of strategic and financial objectives.

• Lead Partnership for Education’s CRM development and management, collaborating with a wide range of stakeholders at all levels (including Senior Leadership/Management and other teams from within the business).
• Develop and execute an effective CRM strategy, supporting a high converting sales funnel and enhancing the end-to-end customer journey.
• Through insight, inform on data-driven decision making
• Provide steer on reporting requirements, furthering existing data analysis, and facilitating the collection of additional data to support impact metrics
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