Data Science Specialist

at  Immigrant Services Calgary

ABOUT US:

For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada.
We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community.
Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential.
Our Vision: Unleashing the economic, social, and civic potential of clients.
Our Mission: Connecting newcomers to the right service at the right agency every time.
Our Values: we are forward thinking, adaptable and optimistic. We value accountability, collaboration, and impactfulness. We act with integrity and treat people with respect.

POSITION OVERVIEW:

The Part-Time Data Science Specialist position involves managing and ensuring the accuracy of client data for Immigrant Services Calgary. This role requires technical expertise, analytical skills, and strong attention to detail to support data entry, analysis, and reporting. The Data Specialist will report to the Manager, Service Excellence, and will work closely with other team members to collaborate on data management tasks and support organizational needs.
Key responsibilities include database management using systems like Salesforce and iCARE, producing statistical reports for funders, and supporting Language class referrals. Effective communication and problem-solving abilities are essential for this role, which contributes to data-driven decision-making and organizational processes. The specialist must also uphold ethical standards and privacy regulations related to handling sensitive client information.
ISC offers a hybrid work arrangement requiring a minimum of 3 days per week on-site. The hybrid work schedule for part-time roles will be determined based on part-time hours and business needs.

EXPERIENCE:

• Minimum 3 years’ experience in advanced analytics and data science.
• Proficiency in using data management systems like Salesforce and iCARE, with demonstrable experience in maintaining data integrity and accuracy.
• Knowledge of Power BI.
• Knowledge in SQL coding.
• Excellent knowledge of Microsoft Office Suite.
• Strong mathematical skills to help collect, measure, organize and analyze data.

SKILLS & CORE COMPETENCIES:

• Strong attention to detail and accuracy.
• Logical and analytical thinking skills.
• Strong problem-solving skills.
• Ability to adapt to changing business needs.
• Ability to work independently and collaboratively in a team setting.
• Cross-cultural awareness and sensitivity; prior experience working across a variety of cultural and language groups.

Qualifications and skills:Education:

• Certificate in Database Management, Statistical Analysis, Office Administration or equivalent

• Ensure the integrity and accuracy of client data entered by Gateway Planners, Language Assessors, and other staff.
• Produce statistical reports as required by other departments and funders.
• Perform monthly exports and uploads of Language Assessments, Gateway Needs Assessment, and Information-Orientation services to iCARE, ensuring accuracy and completion of reporting.
• Maintain adherence to funder’s data guidelines and requirements, providing advice on necessary changes.
• Manage Salesforce, iCARE, and other client data systems efficiently, including data entry, management, accuracy monitoring, risk assessment, and recommendations for system enhancements.
• Provide data entry and management support to staff as needed.
• Support Language class referrals by accurately entering updated LINC class information into Salesforce.
• Maintain up-to-date internal records, lists, and files to facilitate information flow within the organization.
• Support the implementation of Quality Assurance and Performance Management Frameworks, developing reports and providing input on trends.
• Collaborate with Manager, Service Excellence to perform general tasks essential for organizational functioning and support other staff when necessary.
• Ability to manage large data sets, identify anomalies and trouble-shoot root causes.

Qualifications and skills:Education:

• Certificate in Database Management, Statistical Analysis, Office Administration or equivalent.