Data Support Consultant (Canada)

at  Snap Analytics

SKILLS, KNOWLEDGE AND EXPERTISE

Snap Analytics look for outgoing individuals who bring life to the workplace and maintain a positive attitude in all aspects of the job. Support Consultants need to be dynamic with a proactive, “can do” attitude, but more importantly enjoy working under pressure and problem solving.

DESIRED SKILLS / EXPERIENCE

• A 2:1 or above in an analytical degree.
• Proven analytical ability to evaluate support issues, prioritize them and perform diagnosis.
• Excellent communication and interpersonal skills
• Ability to manage multiple different priorities.
• Strong problem solving and process analysis skills.
• Ability to work under time pressure (awareness of SLA’s)
• Experience with support queue management systems such as ServiceNow, FreshService, JIRA, etc.
• Experience with ETL tools including Matillion, Talend, Informatica
• Experience with cloud data warehouses such as Snowflake or Redshift
• Working with GitHub for version management

Some exposure to the below is useful but not compulsory

• Knowledge of data modelling methodologies
• Python and/or other programming languages
• Experience with BI tools such as PowerBI

• Manage a support queue where tickets will be submitted by users of a cloud data platform.
• Provide pro-active support by reviewing the existing solution, finding areas of optimisation, and making recommendations for improvements.
• Provide weekly status updates on support tasks.
• Liaise with vendor support teams (e.g., Matillion, Snowflake or AWS (Amazon Web Services)) for issues relating to their tool or platform.
• Liaise with clients’ wider support teams to work in a cohesive and collaborative manner to resolve the issue raised by the customer