Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $54 billion and created 873,000 homes across all 50 states – all to make home and community places of pride, power and belonging.
Join us at enterprisecommunity.org.
Working at Enterprise
At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey.
Enterprise offers career opportunities in our
offices across the country
with an
exceptional benefits package
.
Job Description Summary
The Data Support Manager (DSM) supports the planning, development, and implementation of Resident Services data management systems to track program offerings, participation rates, and demographics and measure outcomes. Responsibilities will include data system maintenance, data quality assurance, staff training, report building and production., and technical support. The Data Support Manager assists in the management and/or use of applications that may Apricot 360, Yardi, Excel, business intelligence and/or other applications used to build and create custom reports from raw data.
The Data Support Manager will provide high quality customer service in a multitasking team environment. As a member of the Resident Services team, the Data Support Manager will assist in training and providing ongoing support to staff on the data management system applications and in monitoring and maintaining the quality and timelines of the data. The Data Support Manager reports to the Senior Director of Programs and Performance.
Job Description

Database Management:

• Administer, configure, and maintain the Resident Services reporting system.
• Develop and implement data management policies, procedures, and best practices.
• Monitor database/system performance and optimize for efficiency and reliability.
• Ensure data security, compliance, and privacy standards are upheld.

Data Quality Assurance:

• Establish and enforce data quality standards to maintain accurate and reliable resident records.
• Regularly audit and clean data to resolve inconsistencies and errors.
• Collaborate with team members to identify data-related challenges and implement solutions.

Training and Support:

• Provide training and support to staff members using the Resident Services reporting system.
• Act as the primary point of contact for reporting system -related inquiries and issues.
• Troubleshoot and resolve technical problems promptly.

Reporting and Analysis:

• Create and generate reports and dashboards to track resident services outcomes and effectiveness.
• Perform data analysis to identify trends, opportunities, and areas for improvement.
• Present findings and recommendations to senior management.

Collaboration:

• Work closely with the Resident Services team to understand their data needs and requirements.
• Collaborate with internal IT team to coordinate system upgrades, enhancements, and integrations.
• Foster a culture of data-driven decision-making within the organization.

Preferred Qualifications:

• Bachelor’s degree in data management, Information Technology, or a related field.
• 3-5 years of proven experience in database management and data reporting and analysis
• Project Management experience. Strong understanding of data quality principles and best practices.
• Ability to coordinate and consolidate reports from a large team of Resident Services Managers.
• Experience working in a mission-driven organization or familiarity with issues in community development, housing, demographics and/or real estate development, preferred.
• Knowledge of demographic data and measurement techniques from the Census, HUD, and other common sources.
• Experience visually representing data and producing interactive data tools or reports.
• Excellent written and verbal communication skills, especially in translating data for non-technical audiences.
• Adaptable and collaborative, with an ability to assess data reporting needs and systems and transition to new platforms as applicable.
• Experience working with diverse, multi-functional teams, virtually or in-person.
• Excellent critical thinking and creative problem-solving skills.
• Ability to successfully work on multiple time-sensitive projects simultaneously.
• Curiosity, desire for self-improvement, passion for social equity, and excitement about sharing new skills and knowledge.

Total Rewards at Enterprise:
You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family.
The base salary for this role is $75,000 - $85,000/year depending on level of skills and experience.
The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.
At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as fertility, adoption, surrogacy support, and gender-affirming care. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company’s 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.

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Please refer the Job description for details