Database Administrator

at  Chicago Urban League

POSITION OVERVIEW

The Chicago Urban League is seeking a full-time Database Administrator to expand the data operations efforts and capacity of the Development Team, ultimately leading to increased revenue for programs, initiatives, and the organization at large.
The Development Database Administrator is responsible for maintaining, managing and preserving the integrity of the donor database (Raiser’s Edge). He/She tracks revenue through constituent data entry and management, gift processing and acknowledgement in an accurate and timely manner with a sharp focus on stewardship. He/She analyzes data to help inform decision making and supports portfolio management for frontline fundraisers.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in business or related field or any combination of relevant
• Experience and education that would contribute directly to the position
• Two to three years of database management or related experience required. Experience with Raiser’s EdgeNXT (or other CRM system) desired.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and mail merge functions
• Demonstrated ability to work with a high level of accuracy and manage confidential and sensitive information
• Excellent organizational, communication, interpersonal and time management skills
• Focused on providing excellent customer service to donors, external partners, and staff
• Proven ability to work both independently and as part of a team, is self-motivated and proactive
• Meticulous record-keeping skills and detail-oriented approach
• Experience working in a fast-paced environment while maintaining high personal standards for the quality of output
• Strong critical-thinking skills, with the ability to understand high-level strategic objectives, as well as, the tactical details critical for their success
• Ability to solve problems independently and collaboratively, exercising good judgment while balancing competing priorities
• Ability to simultaneously manage short-term and long-term plan and goals
• Highly professional demeanor with the ability to work successfully with a wide array of constituents, including funding partners, board members, program staff, and other stakeholders
• Aptitude with Raiser’s Edge (or comparable CRM), Microsoft Word, Excel, Outlook and PowerPoint

• Manage data in Raiser’s Edge donor database to ensure record accuracy and completeness:
• Create and update constituent records
• Record donations and pledges accurately utilizing appropriate appeal codes
• Generate donor acknowledgement letters and gift receipts for cash and in-kind contributions within the required timeframe
• Maximize the functionality of the donor database by identifying and implementing best practices to most effectively manage all stakeholder data
• Produce weekly gift and pledge reports for Development Team analysis
• Create queries, exports and customized reports for development and organizational purposes
• Develop and deliver ongoing stewardship reports to facilitate a donor-centered approach to enhance retention and upgrades
• Use experience and discretion when determining donor pipeline recommendations to inform portfolio adjustments
• Track, measure, and monitor donor giving pyramid and moves management system to enhance portfolio and overall fundraising work
• Develop and deliver a system for revenue tracking, reporting, and forecasting which supports informed strategic decision making
• Provide Raiser’s Edge training and technical support to staff
• Serve as primary liaison on behalf of the Development Team with finance and accounting staff to ensure gift reconciliation, donor care policies, processes and procedures are maintained, updated, and adhered to
• Act as the primary lead for donor database projects, updates, and conversions, including but not limited to planning, implementation, and training of chapter staff
• Undertakes projects, as required, and performs other related job duties, as assigned