Day Porter

at  Ballygarry Estate Hotel Spa

The Award Winning Ballygarry Estate Hotel & Spa, in the vibrant town of Tralee, currently has an exciting opportunity for a Day Porter to join our outstanding team!
Job Title: Porter
Department: Porters
Reports to: General Manager/ Proprietor
Scope of Role: The Day Porter is responsible for ensuring the cleanliness and appearance of the hotel’s public areas during the day. They perform various tasks throughout their shift to maintain a clean and welcoming environment for guests and employees.

Requirements:

• Fluent English
• Availability to work weekends & bank holidays
• Experience not essential but advantageou

Checking and maintaining the cleanliness of entrance doors and windows.
To ensure the yard and grounds are kept clean and tidy at all times, all rubbish discarded properly and by performing basic maintenance tasks.
Reporting any maintenance issues or equipment malfunctions to the appropriate department.
Assisting guests with their luggage and providing information or directions when needed.
To ensure bars are stocked and kegs replaced when needed.
To check orders and deliveries and unload and store away.
To keep store areas clean and tidy.
To meet, greet and help carry guests luggage on arrival and departure in a polite and professional manner.
To communicate with Reception at all times.
Check function sheet on a daily basis and set up any meeting rooms etc as required.
To provide the highest standard of service in Room Service / Lobby Service Department
To ensure prompt service.
To exhibit a good knowledge of Room Service, Breakfast and Menu Items.
Room service trays and lobby trays to be kept at the highest standard of cleanliness at all times.
Carry out any special ‘Job of the Day’ as well as normal service required in specified length of time.
Setting up and arranging furniture in public areas for events or meetings.
Assist Events Manager on Wedding and Events Days to set up Pavilion & Ballroom and ensure all public areas are kept clean & tidy throughout the day. Assisting with event setup and teardown as necessary.
To operate plant & machinery with due care and attention ensuring adherence to health & safety procedures.
Reporting of any faulty electrical equipment.
To carry out the hotels customer care policies at all times, to communicate hotel services to guests.
To ensure that you present to work wearing the relevant uniform and name badge and to the highest possible standards of personal hygiene and appearance.
To ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and any other persons on the premises.
To maintain a high standard of hygiene during work procedure by using correct chemicals and equipment provided.
To ensure that house policies regarding lost property are complied with at all times
To observe all safety rules and procedures.
To report and, where possible, take action on incidents of accidents, fire loss or damage.
To attend any meetings and training sessions when required to by the Head Porter or Management.
To help in other areas of service, i.e. Room Service, Bar Lunch, Functions & Night shifts.
To maintain at all times a good working relationship with your fellow workers and Management.
To be flexible with regard to working hours in order to handle any unexpected requirements.
Overall, the hotel Day Porter plays a crucial role in maintaining the cleanliness and appearance of the hotel’s public areas, ensuring a pleasant and comfortable experience for guests.
You must remain totally flexible in your position and may be required to carry out other tasks as directed by management.

Requirements:

• Fluent English
• Availability to work weekends & bank holidays
• Experience not essential but advantageous

Benefits:

• Meals provided while on duty
• Free Parking
• Employee Assistance Programme