Day Surgery Receptionist

at  University Hospitals Sussex NHS Foundation Trust 279

Main Duties and Responsibilities Communication To greet patients in an efficient and friendly manner To send out follow-up appointments for those unable to be booked at the time of admission, as applicable Liaise with the appropriate consultants secretary and/or outpatient clinics if unable to book a follow-up appointment Notify appropriate nursing staff in advance of any problems, whilst still seeking to rectify them yourself Deal with telephone calls in a competent and friendly manner Attend departmental meeting as arranged Participate in the training and induction of new staff Assist with investigations into complaints Support the nursing staff by collating routine paperwork required for patient admission Proactively manage any problems and inform relevant parties of the issues and the actions needed/taken Service Delivery and Improvement To book patients into PAS and check current details on the system are accurate To provide a comprehensive list of all daily cancelled operations to your line manager To arrange post-operative follow-up appointments, when requested by nursing staff, for patients being treated in the Day Surgery Department Record notes into, and out of, the department using the patient tracking system Follow medical records procedures regarding patient paperwork and hospital identification numbers Ensure all appropriate patients case notes are available in the department at least 48 hours prior to the admission date Source and collect patient case notes required at short notice Print theatre lists as required by the Day Surgery Department Ensure the Day Surgery Unit ward profile on PAS in kept correct and up to date Discharge/transfer patients as required Other reasonable duties pertaining to the smooth running of the department People Management and Development Be able to make adjustments to patient details as required, in line with Trust policy To be the first point of contact for patients and their families during difficult times, maintaining a calm and welcoming manner while being knowledgeable and helpful Maintain confidentiality of information about patients, staff and any other sensitive information To be an integral part of delivering a comprehensive support network for the ophthalmic team, making sure all patients scheduled for operations have all the relevant paperwork in place so the ophthalmology team can deliver a smooth transition from waiting room to theatres. To provide a robust support to ophthalmology to achieve optimal patient comfort while also making sure there is minimal administrative work for the theatre team Patient Care Delivery Deal with general enquiries from staff and outside sources in person, over the telephone, and via email. Communicate regularly with reps in the department, directing and assisting where necessary. Maintain confidentiality at all times when filling out Datix forms, conducting patient transfers, correcting Sema issues, Etc.
Learning and Development Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation

Please refer the Job description for details