Dealer Services Specialist

at  Toyota

Job Description
Dealer Services Specialist
About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and dealer financing services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.
What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best in class customer/dealer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement, and environmental responsibility.
TFS currently has an exciting full-time permanent opportunity as the Dealer Services Specialist reporting to the Brand Manager, Private Label in the Dealer Services department.

What You’ll Be Doing:

• Analyze sales activity data to identify future enhancements for programs to promote and increase sales opportunities.
• Measure effectiveness of customers programs, i.e. contract volume, customer loyalty, etc.
• Take a proactive & innovative approach to streamline sales & marketing operations.
• Prepare and manage internal/external reporting of key KPI’s to support business departments such as market share, contract volume, credit applications, program exceptions, etc.
• Coordinate & compile data, prepare presentation slides based on Distributor requests.
• Administration of distributor incentive monthly programs via internal systems & dealer portals.
• Assist in testing and launching new products in RouteOne.
• Administration of new vehicle model launches and ensuring all stakeholders are working to meet launch date.
• Participate in the development & recommendation of Salesforce tools/dashboard enhancements.
• Work with internal stakeholders and external partners on ad hoc requests.
• Capture and document internal and external workflow processes.
• Other duties as required.

What You’ll Bring:

• Post Secondary diploma or degree in related discipline.
• Minimum 2 years related work experience; automotive industry experience preferred.
• Excellent written and oral communication skills
• Excellent MS Office skills (Excel, Word, PowerPoint)
• Knowledge of current and emerging data management/visualization tools such as Tableau, Power BI, etc.
• Knowledge of data querying languages such as SQL or equivalent
• Experience with Business Process Automation
• Customer-first approach when interacting with partners
• Self-motivated with the ability to start and complete projects with limited supervision
• Ability to work with strict deadlines, managing multiple tasks & projects
• Willingness to learn and take on new challenges

What We’ll Bring:

• A work environment built on teamwork, flexibility, and respect.
• Competitive compensation package
• Health and dental benefits effective immediately.
• Company pension plan with matched contribution.
• Associate vehicle discount program.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Fitness reimbursement.
• Great company culture-Respect for people and continuous improvement is at our core
• Competitive time off benefits.
• A hybrid work environment.

What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law

• Analyze sales activity data to identify future enhancements for programs to promote and increase sales opportunities.
• Measure effectiveness of customers programs, i.e. contract volume, customer loyalty, etc.
• Take a proactive & innovative approach to streamline sales & marketing operations.
• Prepare and manage internal/external reporting of key KPI’s to support business departments such as market share, contract volume, credit applications, program exceptions, etc.
• Coordinate & compile data, prepare presentation slides based on Distributor requests.
• Administration of distributor incentive monthly programs via internal systems & dealer portals.
• Assist in testing and launching new products in RouteOne.
• Administration of new vehicle model launches and ensuring all stakeholders are working to meet launch date.
• Participate in the development & recommendation of Salesforce tools/dashboard enhancements.
• Work with internal stakeholders and external partners on ad hoc requests.
• Capture and document internal and external workflow processes.
• Other duties as required