Delivery Manager - Lead CoE Remediation - 12 Month Fixed Term Contract

at  Nationwide

This is a 12 Month Fixed Term Contract
We are looking for enthusiastic self-starters to join our team; The Remediation Centre of Excellence requires experienced Delivery Managers. We’re looking for individuals who can think on their feet and ask the right questions, who have strong leadership skills, the ability to inspire a team and delivery effectively.
At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents in order to plan and deliver the required remediation for impacted customers.
Are you meticulous and methodical when it comes to planning a new piece of work with multiple workstreams? Do you thrive under pressure working within a fast paced and challenging environment? Do you have an interest in mitigating risks and issues for complex scenarios? Can you quickly build new strong and lasting relationships with stakeholders? Can you work with ambiguity? If so, then a Delivery Manager role in the Remediation Centre of Excellence could be for you!
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, at one of our offices in Swindon or Northampton. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

ABOUT YOU

As a minimum, you must have:

• Demonstrate experience of delivering remediation activity, with supporting evidence of remediation principles.
• Extensive knowledge of leading small/medium projects end to end from inception, through to benefits realisation which have delivered measurable outcomes.
• Strong critical thinking capability, with ability to comprehend and assimilate information rapidly, break down complex problems, and provide pragmatic solutions.
• Proven capability in building and leading high-performing teams either through direct or matrix teams, underpinned by strong influencing, negotiation and relationship management capabilities.
• Knowledge and experience of working with different change methodologies e.g., Agile and experience of robust governance and reporting frameworks.
• Proven experience of working with stakeholders at different levels including identifying, engaging, managing expectations and communicating with confidence.
• Excellent communication skills both written and verbal, with the ability to challenge and influence where required.
• Enthusiasm and a pro-active, collaborative and professional approach, coupled with high levels of resilience.

It would be nice if you also had:

• Degree level education or equivalent (i.e., a change management qualification) or experience in change management evidenced,

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We’d love to We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

Key accountabilities:

• Support the day-to-day management of Remediation projects through the full lifecycle from inception through to close-down. This will involve supporting the scoping, planning, estimating, and delivering the change
• You’ll support the delivery and management of successful Remediation projects against agreed delivery plan(s) to time and quality, managing workstream plans and supporting the delivery manager. This will involve business readiness, control development, monitoring and implementation.You must be adept at working with ambiguity and delivering at pace.
• Provide timely updates and reporting to the Programme Lead/Delivery Manager on progress, updates to plan, slippage, risks and issues. You’ll be expected to own and manage multiple workstreams within the overall delivery.
• You’ll be working with multiple teams across Customer Resolutions, and heavily with our operational functions, understanding multiple dynamics, demand and influencing styles is essential.
• You’ll work to ensure the solutions linked to the remediation project are implemented to ensure they meet the needs of our
• Identification and implementation of continuous improvements to deliver business benefit and efficiencies.
• Supporting the utilisation of the appropriate delivery methodology and production of collateral to enable delivery of the defined outcomes
• Pro-active identification, communication and resolution of risks and issues.
• Supporting the capture, review, sharing and enacting of lessons learnt
• This role demands collaboration with colleagues across the organisation ensuring that work is delivered on time, to the required quality and aligning to the Remediation principles and governance framewor

Key accountabilities:

• Support the day-to-day management of Remediation projects through the full lifecycle from inception through to close-down. This will involve supporting the scoping, planning, estimating, and delivering the change
• You’ll support the delivery and management of successful Remediation projects against agreed delivery plan(s) to time and quality, managing workstream plans and supporting the delivery manager. This will involve business readiness, control development, monitoring and implementation.You must be adept at working with ambiguity and delivering at pace.
• Provide timely updates and reporting to the Programme Lead/Delivery Manager on progress, updates to plan, slippage, risks and issues. You’ll be expected to own and manage multiple workstreams within the overall delivery.
• You’ll be working with multiple teams across Customer Resolutions, and heavily with our operational functions, understanding multiple dynamics, demand and influencing styles is essential.
• You’ll work to ensure the solutions linked to the remediation project are implemented to ensure they meet the needs of our
• Identification and implementation of continuous improvements to deliver business benefit and efficiencies.
• Supporting the utilisation of the appropriate delivery methodology and production of collateral to enable delivery of the defined outcomes
• Pro-active identification, communication and resolution of risks and issues.
• Supporting the capture, review, sharing and enacting of lessons learnt
• This role demands collaboration with colleagues across the organisation ensuring that work is delivered on time, to the required quality and aligning to the Remediation principles and governance framework