Delivery Manager

at  Ministry of Justice

Salary
1
£32,827 - £35,678
Number of jobs available
1
1
Detail of reserve list
1
12 Months
Region
1
North West
City/Town
1
Liverpool
Building/Site
1

HEO

Post Type
1
Permanent
Working Pattern
1
Full Time, Part Time
Role Type
1
Operational Delivery
Job description
1
About us
Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply.
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Joining us is a chance to play a pivotal role in the smooth running of our courts, which give people and businesses access to potentially life-changing justice. Not only will your work be of crucial importance for those who use our services, you’ll be able to build a varied, challenging and rewarding career
This is a general job description covering the likely scope of work of the post holder.

The key purpose of the role is to

• Support the Cluster Manager and Cluster Operations manager by being responsible for managing functions within the cluster.

Key responsibilities

• Deliver a consistent and customer focussed service
• Ensure effective deployment of resources to meet operational needs.
• Ensure the delivery of cluster performance management objectives.
• Act as Responsible Officer as required.

Operations

• Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
• Provide direction and close support to local managers, setting local priorities which are consistent with the business plan
• Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation
• Ensure that team targets are met and resources are managed to deliver highly effective performance.
• Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.
• Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly.
• Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).
• Ensure that local training needs are identified, assessed and training is delivered.
• Perform Responsible Officer duties. This may include any of the following activities:
• Identify and implement solutions to local problems
• Ensuring IT/Workstation compliance at all times
• Ensure compliance with health and safety requirements
• Ensuring Risk Assessments take place at appropriate times
• Maintenance of an up to date Asset Register
• Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates
• Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.
• Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.

Managing casework

• Working with managers and staff to develop team plans which form part of the overall business plan for the cluster.
• Setting local priorities and objectives within the context of national/regional strategies and plans.

Analysis

• Identifying and implementing solutions to local problems, referring more complex problems to the Cluster Operations Manager

Communicating with the public, the judiciary, other court & tribunals users and representatives of other agencies and organisations

• Maintain effective liaison with judiciary, user groups and representative organisations.
• Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.
• Develop local communication plans which meet the needs of the target audience.

Representation

• Representing the function you have been assigned to at an operational level

Team leadership

• Provide operational leadership to managers and staff and role model engaging behaviours.
• Provide coaching to support and develop staff, guiding them through a substantial and significant change.
• Ensure you and your managers support the ongoing use of TIB’s and SOP’s and empower and develop staff to achieve the highest performance standards.
• Ensure the application of MoJ HR policies and procedures.

Specialisms

• To have a comprehensive knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
• To provide specific functions as directed by line management in line with the SOP for providing that service.

Financial Authority

• Ensure effective deployment of resources to live within the allocated budget.

Accountability

• Reporting to the Cluster Operations Manager / Cluster Manager.

Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

• Face-to-face roles in HMCTS for example a court usher
• Contact Centre roles in HMCTS for example call centre advisers
• Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.
Additional Information
1
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits

The key purpose of the role is to

• Support the Cluster Manager and Cluster Operations manager by being responsible for managing functions within the cluster

Key responsibilities

• Deliver a consistent and customer focussed service
• Ensure effective deployment of resources to meet operational needs.
• Ensure the delivery of cluster performance management objectives.
• Act as Responsible Officer as required

Accountability

• Reporting to the Cluster Operations Manager / Cluster Manager

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

• Face-to-face roles in HMCTS for example a court usher
• Contact Centre roles in HMCTS for example call centre advisers
• Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administratio