Delivery Manager

at  Service Stream

Primary Location
VIC - Melbourne
Job Description Summary
We’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region!
About the Role
We’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region!
Starting in July this year, we’ll be working across Melbourne’s south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance, emergency response and defect rectification works, as well as network refurbishment and upgrade projects, under a major long-term contract with the Victorian Government.
Our mission is to deliver safer and more reliable journeys for Victorian road users, keep communities better connected, and create a more sustainable road network. And we need great people to help us do that!

In return Service Stream has a fantastic range of employee benefits to thank our staff for the hard work and dedication they put in every day. Highlights include:

• GROWTH – opportunities within an ASX listed company
• DISCOUNTS - Full access to exclusive employee benefits and rewards.offering discounts at top retail and lifestyle companies in the market from The Iconic, Ikea, BCF, JBHiFi, Myer, AirBnb, Dan Murphys, Woolworths, Virgin Australia and many many more.
• PAID LEAVE - Wide variety of Paid leave options from Purchased Leave, Parental leave, Cultural leave and more.
• ACCESS - to our Corporate Novated Leasing, Accommodation and Private Healthcare offers.

Location: Melbourne CBD
Target Start Date: Early June
How You’ll Contribute:
As a member of the VRMC Contract Leadership Team (CLT), the Delivery Manager oversees safe, compliant and efficient completion of all VRMC Works in accordance with the Routine Maintenance Program and Planned Works Program, as set by the Planning & Optimisation team.

Specifically, the Delivery Manager is accountable for:

• Engaging, onboarding, training, developing and retaining a high-performing Works Delivery team comprising both Service Stream employees and delivery partner (subcontractor) personnel, supporting commitments for workforce diversity, social procurement and local industry development
• Working closely with the Asset Management Lead and Pre-Works Lead to prioritise Defect Rectification Works and Planned Works for Section 750 compliance and best network performance for available budget
• Completing Works in line with Contract KPIs for safety, cost, timeliness, quality, and environmental management
• Establishing and maintaining all depot operations, materials, plant and equipment requirements
• Developing, implementing and continually improving Delivery function processes and procedures to drive service performance outcomes
• Fostering strong working relationships with CLT colleagues and the wider VRMC team, client representatives, delivery partners, and other internal and external stakeholders.

The Delivery Manager is a potential successor to the Contract Manager and will have regular opportunities perform this role in an Acting capacity, as part of a structured career development program.
About You:
You’ll have at least five (5) years’ experience in senior leadership roles focused on delivering long-term maintenance and capital/project works programs with annual budgets > $30 million, in directly relevant industries such as civil engineering, road construction / maintenance, resources or heavy manufacturing.

A seasoned, inclusive and highly visible leader who makes best-for-Contract decisions, champions safety, diversity and inclusion, and implements change by taking people on a journey, you’ll demonstrate:

• Detailed knowledge of civil construction and/or road network management practices, including access, permit and licensing requirements for road maintenance operations
• A drive for service excellence, underpinned by extensive experience managing internal workforces and delivery partners to deliver services to specification, program and cost
• A track record of fostering workforce diversity and engaging local organisations, including social enterprises and Aboriginal Businesses, to deliver services
• Advanced project and program management skills: highly organised and deadline-oriented, with a strong cost control focus
• A proactive lead-indicator approach to minimising quality, safety and environmental risks and incidents

Formal qualifications in engineering or construction management, project / program management and/or process/operational improvement methodologies are a bonus, but not essential if you can demonstrate equivalent capability and experience.

Why you should join the VRMC team:

• The work we do connects communities and makes them stronger.
• You’ll thrive and grow as part of the VRMC team if you’re passionate about safety, service excellence and sustainability, you strive for continuous improvement, and you embrace learning and change.
• We’re determined to be known as a diverse and inclusive place to work. We want everyone who joins us to feel confident bringing their authentic self to work, knowing that what makes them unique also makes them uniquely valuable.
• We embrace flexible working options that reflect business and customer needs, role requirements and individual circumstances. Part-time, compressed work hours, job-share and hybrid working arrangements are common across our business.
• The safety and prosperity of our people, our customers and the communities in which we work every day is central to our culture and purpose. We’re proud that our positive safety performance consistently ranks among the leading companies in Australia.

How to apply – and what happens next!
If this sounds like you, apply now via the online application button, below. One of our Recruitment Specialists will call you if anything in your application needs checking. We promise to let you know within two weeks of receiving your application if you’re progressing to interview/assessment stage.
About Us:
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQIA individuals, and other diverse groups.
We celebrate diversity at Service Stream, and would absolutely welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodiversity, and those from LGBTQIA, Veteran or other diverse groups. Feel free to email
jobs.vrmc@servicestream.com.au
for any inquiries on how we can best support you and a designated person will contact you regarding your inquiry.
Department

• Engaging, onboarding, training, developing and retaining a high-performing Works Delivery team comprising both Service Stream employees and delivery partner (subcontractor) personnel, supporting commitments for workforce diversity, social procurement and local industry development
• Working closely with the Asset Management Lead and Pre-Works Lead to prioritise Defect Rectification Works and Planned Works for Section 750 compliance and best network performance for available budget
• Completing Works in line with Contract KPIs for safety, cost, timeliness, quality, and environmental management
• Establishing and maintaining all depot operations, materials, plant and equipment requirements
• Developing, implementing and continually improving Delivery function processes and procedures to drive service performance outcomes
• Fostering strong working relationships with CLT colleagues and the wider VRMC team, client representatives, delivery partners, and other internal and external stakeholders