Delivery Operations Engineer

at  Openmind Networks

REQUIREMENTS:

• You should have Linux user experience, networking knowledge (TCP/IP, routing, SSH tunneling, VPN), and advantageously a knowledge of telecommunication protocols (e.g., SMPP, SS7), messaging technologies, or other real-time service delivery in the telecoms space.

• You should have the ability to work under pressure and meet deadlines, as this is essential for this role.

• We are looking for a self-starter who is customer-focused and aware of project milestones and timelines to mitigate potential risks. You should be able to work proactively to deliver projects from start-up to completion, on time and within budget, with minimal supervision.
• You are a passionate and positive person, who loves to take accountability and pride in your work.
• Customer focus and ability to work cross-functionally in a strong team environment are areas of strength for you and you are continuously looking to develop yourself

ABOUT US

Openmind is an inclusive and equal opportunities employer. We own our commitment to creating an equitable workplace, where everyone can thrive regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. We care for each individual, valuing diversity and embracing uniqueness. Join us and be part of a culture where we live these values, master our craft, and evolve together towards a better future.
Openmind Networks is an independent technology company focused on mobile messaging software and services for the telecoms industry. Openmind messaging solutions allow telecoms firms to consolidate their core messaging, protect their network and unlock the potential in business messaging and 5G. Boasting a highly experienced team of engineers, Openmind has consistently led the way in bringing new innovations to the mobile messaging market.
We are responsible for delivering over 1 billion messages a day with our global customer base which includes some of the world’s largest Mobile Operators, Wholesale Intercarriers, Aggregators and Social Media providers.

WHAT YOU WILL BE DOING AS A DELIVERY OPERATIONS ENGINEER?

As the Delivery Operations Engineer, you will join our team and assist in the installation, configuration, integration, and testing of new and upgraded customer solutions within a continuous software delivery process and automated test environment. Your main objective will be to surpass customer expectations in solving incidents and problems, while proactively supporting our global customers. As a critical member of our team, you will be responsible for ensuring the resolution of customer incidents and problems within SLA. You will also be responsible for delivering projects from start-up to completion, on time and within budget, with minimal supervision.

RESPONSIBLE FOR:

• As the Delivery Operations Engineer, you will be installing, configuring, integrating, and testing new/ upgraded customer solutions within a continuous software delivery process and automated test environment.

• And you will ensure that resolution for customer incidents and problems is always achieved within SLA.

• You will be Delivering projects from startup to completion, on time and to budget with minimum supervision.
• Also as Delivery Operations Engineer, you will be proactive, customer-focused, and be aware of project milestones and timelines in order to mitigate any potential risks.
• You will become a technical lead in an area of DevOps or telecoms protocols and maintain the number of total open tickets within target levels.