Delivery Principal

at  ThoughtWorks

As a Delivery Principal, you will provide strategic and tactical leadership on accounts, establishing and maintaining trusted advisor status through high-impact client interaction. By empowering Thoughtworkers engagement through cultivating high-performing teams, you will continuously deliver undeniable value to our clients, contributing to the growth and scale of our evolving business. Ultimately, the health of an account reflects the capability and efficiency that you as a Delivery Principal cultivate.

TECHNICAL SKILLS

• Proven ability to establish and maintain “C-Level” relationships (for engagement sizes in the range of $5M - $20M+ in revenue)
• You thrive in situations where you are given little to no direction and have the ability to lead, organize and deliver commitments on time and within budget
• You have a track record of managing the scope and shape of programs of work
• You have experience with account management, third party contractual agreements, client management & pre-sales, client reporting, and up-selling

PROFESSIONAL SKILLS

• You’re resilient in ambiguous situations and can adapt your role in order to approach challenges from multiple perspectives. You don’t shy away from risks, instead, you take them on and skillfully manage them
• Empathy comes naturally to you and you use it to build solid working relationships and resolve issues quickly and thoughtfully
• You’re comfortable chairing meetings, conducting reports, providing technical sales support, and keeping budgets in check

• You will act as a trusted advisor to your client by building key relationships and understanding the market and trends that could impact them
• You will assess client needs and develop the account strategy and proactive proposals needed to deliver value to our client
• Speak to the value of our delivery and how it maps to client vision, goals, and initiatives
• Continuously deliver undeniable value by ensuring the high performance of Thoughtworks teams on the account and proactively manage risk with the client
• Cultivate Thoughtworker growth and development by encouraging feedback and fostering an inclusive, supportive team culture
• Oversee contracts, SOWs, negotiations, and billing rates
• Maintain healthy levels of CGM, DSO, and travel leakage
• Ensure security, privacy, and legal compliance across the account