Delivery Services Engineer

at  Third Octet

Third Octet Inc.
Delivery Services Engineer
Vaughan, Ontario, Canada
Department: Technical
Reports to: VP, Services
Advancement: Architecture, Lead, Pre-Sales
As a Delivery Services Engineer for Third Octet, you provide technical expertise in implementing and supporting our technology portfolio for small, and mid-market clients. Your focus will be client engagements (project focus), working alongside Architects, VP of Services, Services and Project Management, and Managed Services teams.

KNOWLEDGE AND SKILLS REQUIRED:

• Understanding of Third Octet core solutions and related technologies, specifically virtualization, platforms, end user computing, networking, and cloud computing;
• Ability to maintain product certifications and stay up to date on technology portfolio;
• Working beyond established or ordinary work periods to perfect service delivery;
• Attending to the most detailed aspects of projects to be sure they are completed correctly;
• Focusing on the importance of process rather than just the overall goal;
• Ability to analyze information and evaluate results;
• Setting challenging personal goals and working independently with minimal supervision;
• Demonstrated level of success in the development of client relationships;
• Ability to identify and develop reports demonstrating financial state of professional services, including revenues and overall profitability;
• Exceptional written and verbal skills;
• Ability to manage time effectively and efficiently, including punctual responsiveness;
• Ability to understand the key difference between proactive and reactive work habits;
• Ability to multi-task and adapt to changes quickly while embracing ambiguity;
• Self-motivated, with an entrepreneurial desire and the ability to work in a fast-moving team environment – all about the hustle and grit.

• Assisting clients with Proof of Concept (POC) implementations and Production engagements in implementation, roll-out, post-support, and escalation capacity;
• Creating and/or contributing to documentation (such as presentations, design deliverables, as-built or infrastructure diagrams) relating to client engagements;
• Assisting with internal initiatives relating to infrastructure operations, including production and shared service infrastructures;
• Maintaining certification and lifelong learning exercises relevant to solution portfolio;
• Assisting with internal marketing initiatives, such as product demonstrations during corporate seminars, webinars, campaigns and client activities;
• Providing technical escalation in a tier 3 capacity for internal teams and clients;
• Participating in internal exploration and discovery sessions with Third Octet’s professional services team.