DeltaV Technical Support Engineer

at  Emerson

We are looking for passionate individuals with keen interest in learning new technologies and driven to apply their knowledge to tackle the toughest problems and deliver optimum results. The chosen candidates will have an opportunity to work with an experienced team of engineers to deliver expert technical support and services to our installed base worldwide but with major focus on Latin America DeltaV systems.
This position will be expected to increase the capabilities and skills of the technical support team in supporting any of the following applications within Emerson’s portfolio of products and solutions: Batch Software Applications Human-Machine Interface (HMI). The ideal candidate should possess a strong ability in configuring and implementing HMI within process control systems. Network Communications, Cyber Security and Infrastructure. The ideal candidate should possess strong skills in Networking and Security related technologies; and, remain current in awareness of developing technology trends, security weaknesses/vulnerabilities, and innovations in networking systems and capabilities.

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Knowledge of another foreign language (ex. Portuguese) is an advantage.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Responsible for providing technical support, consultation and on-site/remote diagnostics on Emerson Automation Solutions products/systems, including DeltaV DCS and , DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution and PlantWeb installations for systems in Asia Pacific, Europe, Middle East, Africa, North America and Latin America end-user customers and engineering organizations.
• This involves troubleshooting, problem analysis and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries.
• Maintains ownership of all received customer problems, provides timely updates, and sets the appropriate escalation priority.
• Successfully works to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g., procedures, diagnostics, and documentation)
• Collaborates with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing and Manufacturing to resolve product problems and plot product design directions at a local and global level.

FOR THIS ROLE, YOU WILL NEED:

• BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and IT Degrees Minimum of two (2) years of experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.
• Responsible for control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support
• Experience with DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; PC based HMI, Advanced Controls, Fieldbus or field instrumentation. Knowledge of networking, TCP/IP, and Windows operating system.
• Knowledge or experience in any programming or scripting language, ex. SQL, Visual Basic, C#, PowerShell, .NET is an advantage
• Ability to fix systems and to present clear and concise information to the team, internal customers, and external customers
• Strong initiative and ability to work in a self-directed environment
• Excellent spoken and written English
• Flexibility to work on shift schedule when needed
• An Engineer who will be supporting Communications/Infrastructure must have strong IT skills and knowledge.
• Experience in design, implementation, or service/support of any of the following areas: Networking & Security fundamentals, principles, and concepts – design, maintenance, optimization and problem solving.
• Cybersecurity solutions or cybersecurity standards and best practices.
• Industry certifications related to information security is a plus, ex. CISSP, CCNA, CISM, GSEC, ICS-CERT Virtualization hardware and software, Microsoft Hyper-V, VMWare vSphere, Dell VRTX, networking (Ethernet, TCP/IP, etc.), and Windows operating systems (OS).