Dental Practice Manager

at  Minnesota Periodontal Associates

Location/Org Data : Brand Logo:
Overview:
This position is primarily responsible for coordinating the daily activities of the dental office teams, including both front office and assistant teams.
Responsibilities:

Core duties and responsibilities include assuring that the following activities are completed in a timely manner on a daily basis. Other duties may be assigned.

• Provides personalized touchpoints when patient feedback is received, i.e. addressing patient complaints or grievances in a timely manner
• Assesses current bottlenecks in the patient journey; provides actionable improvement plans and ensures process completion
• Oversee processing of dental claims and manage EFT payments
• Plan, coordinate, and implement dental care for patients based on individual requirements
• Explain treatment plans and payment plans to patients
• Provides availability when the clinic is open and is able to observe all teammates in real-time while being present in all areas of the facility throughout the day
• Improves daily productivity through a reduction in patient intake/scheduling errors while actively monitoring provider schedules to avoid same day canceled appointments, unnecessary gaps
• Lead a team of non-clinical (front desk) and clinical (assistants) employees by hiring, training, mentoring, and providing accountability to any and all performance concerns in a timely manner
• Develop and manage monthly team schedules for front desk and dental assistants. Ensure adequate staffing ratios at all times
• Create and manage administrative reports relating to financial health of facility for review with doctors and the leadership team
• Manage complete operation and performance of the clinic: adhere to a budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Assist in business development
• Coordinate facility management as related to repairs, maintenance, vendor relationships.
• Ensure OSHA compliance of the facility.

Qualifications:

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION:

High school diploma or equivalent
Bachelors degree preferred

EXPERIENCE:

Healthcare Operations experience
Supervisory experience
Knowledge of dental practice and procedures preferred
Knowledge of dental software programs preferred

• Provides personalized touchpoints when patient feedback is received, i.e. addressing patient complaints or grievances in a timely manner
• Assesses current bottlenecks in the patient journey; provides actionable improvement plans and ensures process completion
• Oversee processing of dental claims and manage EFT payments
• Plan, coordinate, and implement dental care for patients based on individual requirements
• Explain treatment plans and payment plans to patients
• Provides availability when the clinic is open and is able to observe all teammates in real-time while being present in all areas of the facility throughout the day
• Improves daily productivity through a reduction in patient intake/scheduling errors while actively monitoring provider schedules to avoid same day canceled appointments, unnecessary gaps
• Lead a team of non-clinical (front desk) and clinical (assistants) employees by hiring, training, mentoring, and providing accountability to any and all performance concerns in a timely manner
• Develop and manage monthly team schedules for front desk and dental assistants. Ensure adequate staffing ratios at all times
• Create and manage administrative reports relating to financial health of facility for review with doctors and the leadership team
• Manage complete operation and performance of the clinic: adhere to a budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Assist in business development
• Coordinate facility management as related to repairs, maintenance, vendor relationships.
• Ensure OSHA compliance of the facility