Dental Product Specialist

at  Kuraray America

WHO WE ARE:

Voted one of the Nation’s Best and Brightest Companies to Work for, Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber, and resin production. With top-of-the-line research and production facilities and a vast network of supplies from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd. Based in Tokyo, Japan. Kuraray has operations in 31 countries and employs more than 11,000 employees, including over 800 in the United States.
Our manufacturing company, Kuraray Noritake Dental Inc., was established from the integration of Kuraray Medical Inc. and Noritake Dental Supply Co., Ltd. in 2012. As leading companies in the areas of dental bonding agents’ brands like CLEARFIL, dental cement brands like PANAVIA, and dental ceramic brands like Noritake Super porcelain EX-3 or KATANA Zirconia with a history of more than 30 years. We are committed to developing products that ensure quality and value while helping dentists provide long-term quality restorations for their patients.

POSITION SUMMARY:

The Product Specialist will work closely with the Technical & Marketing Managers in the efforts to expand the Kuraray Noritake chairside dental materials market share. The essential function of this role will be to support the recruitment and educational programs for Key Opinion Leaders (KOLs) from planning stage to execution. Travel to set-up hands-on courses, meet KOLs, Study Groups and Trouble Shooting for large accounts will be required in this position. Additionally, this position will provide customer service related to dental technology and materials.

MINIMUM QUALIFICATIONS:

• Associate degree in a related field
• Minimum of 2-3 years’ experience working with dental CAD/CAM milling software; demonstrated experience facilitating training, educational programs, technical content dental CAD/CAM software
• Dental CAD/CAM milling software knowledge
• Strong computer skills including Excel, Word, Outlook, Salesforce, and willingness to learn dental new technologies (CAD/CAM) and materials.
• Proven history of strong and excellent customer service experience
• Ability to travel 50% or more in the US and Canada (car/air).
• Outstanding verbal and written communication, presentation, interpersonal, creative thinking, consulting, and analytical skills.
• Ability to prioritize work to manage multiple projects to meet deadlines.
• Excellent problem-solving/decision-making skills.
• Ability to multi-task
• Candidates must have a valid driver’s license.
• Candidate must be remote on the West Coast of the United States (California, Nevada, Washington, Oregon, etc)
  We offer a competitive compensation package that includes base pay and an annual incentive. This program is designed to reward individual performance and align overall rewards with corporate and team performance.
  Our employees benefit from a robust healthcare package that includes wellness reimbursements, along with generous perks such as three weeks of paid time off, ten company holidays, paid parental leave, education reimbursement, and a matching 401k plan, among other offerings.

• Facilitate training events for Kuraray Noritake Customers to result in creating product advocates for the KATANA CAD/CAM blocks and other Kuraray Noritake Dental materials.
• Assist in every aspect from planning to implementation of educational programs such as visiting event venues, preparation of materials and product literature, organize and schedule travel and reservations.
• Interact with internal and external customers to provide resolution to inquiries regarding Kuraray Noritake dental products
• Organize hands-on instruments, equipment’s at local venues.
• Assist KOL during the education programs.
• Customer Service calls and data entry to track troubleshooting.
• Monitor social media activity as it relates to product issues or opportunities.
• Content creation for various marketing and promotional activities
• Plan and execute other additional duties as requested by the reporting manager