Dental Receptionist

at  Cambridgeshire Community Services NHS Trust

Managing the re-booking of any appointments via telephone. Maintain the waiting room by replenishing information leaflets and ensuring that all relevant literature is up to date and current. Work proactively as part of the team to complete reception tasks and deadlines to enable the service to perform efficiently. Maintain the appointment system to ensure that surgery time is utilised appropriately.
Record referral and communication correspondence in the patients notes and action according. Obtain and retrieve records, as requested, liaising with patients, staff, health professionals or outside agencies as required. Prioritise own workload and when required work independently managing the department administration and provide appropriate advice Communication: To undertake reception duties and liaise and interact with service users and colleagues effectively. Responsible for providing nonclinical information when dealing with day-to-day queries from patients and healthcare professionals.
Answer and deal with both face-to-face and telephone enquiries in a tactful and professional manner, recording any messages efficiently and passing them to the relevant individual in an appropriate and timely manner. Meet and greet patients and advise them of any excessive delays and any other relevant information. Responsibility for liaising and booking of interpreting services ensuring patients with identified communication barriers are suitably represented at dental appointments. Required to be able to communicate well with patients with challenging behaviour, including those with special needs, together with carers and other health professionals

Please refer the Job description for details