Dental Receptionist

at  Zental

We are recruiting for a receptionist who has previous experience in dental, healthcare or high-end customer service sectors to support our boutique private dental practice in Cricklewood (NW London). The successful candidate will enjoy an exciting and dynamic environment and will become part of an expanding and growing team.

ABOUT US:

Zental is a healthcare brand which is a fusion of private dentistry and affordable luxury. We are about delivering outstanding patient service that is personal, friendly and approachable.
We are passionate about creating a relaxing, calm and harmonious environment where we can offer the highest quality of care where patients feel at ease to come to the dentist. We believe in making people live longer, healthier & happier lives through maintaining an optimum level of oral health and well-being.

ESSENTIAL REQUIREMENTS:

• Dental Reception Experience highly advantageous
• Completed high school certificate or equivalent
• Excellent communication skills in English (Written and Verbal)
• Experience in Patient Facing / High-End Customer Facing Roles
• Background in administration
• Able to make day to day decisions In line with the practice ethos
• Attention to detail when multitasking
• Positive attitude and good communication skills
• Competent level of IT proficiency
• Well versed with MS Excel

As a part of the receptionist team, you will be responsible for providing high-quality front-of-house services for patients to contribute to an overall exceptional patient experience. Reception team members are key to the first impressions of our patients and therefore must be able to carry out the following tasks to the highest standards:

• Achieve positive outcomes from patient queries in a timely and efficient manner
• Ensure that both the Manager and staff are kept fully aware of any relevant feedback from patients.
• Attend appropriate training courses, when required
• Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the practice credit policy
• Managing all the invoices and deliveries
• Gathering of data regarding patients and treatment outcomes
• Regular meetings with lead dental nurse, practice manager and management teams

The role will entail supporting the team with the general administrative tasks required for the efficient running of the practice.