Deputy General Manager

at  Hand Picked Hotels

ABOUT THE COMPANY

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Deputy General Manager at Stanbrook Abbey Hotel part of Hand Picked Hotels, this role comes with forward progression within Hand Picked Hotels.
Stanbrook Abbey Hotel is renowned as one of Worcestershire’s best-kept secrets. With a recent £4.2m renovation, meticulously designed to celebrate the country house hotel’s history with the addition of a brasserie-style dining experience in The Refectory restaurant, situated at the site of the original nun’s cafeteria. This was complimented by adding additional bedrooms to the hotel taking the hotel to 70 bedroom hotel. The hotel has extensive meetings and events space and is a popular wedding venue.

About you:

• To be considered for this role, you must have current Deputy GM or Operations Management experience within a high end 4 or 5 star hotel.
• It is essential you have an excellent understanding of meetings and events and food beverage within an up scale 4 or 5 star operation, with an understanding of rooms and housekeeping.
• You must have a proven track record of delivering consistency in a multi-outlet F&B operation including a fine dining restaurant concept, bar, meetings and events.
• Be able to demonstrate a strong commercial acumen, ability to drive revenue, control costs and GP’s whilst seeking new revenue opportunities to increase sales.
• Experience of planning, developing and implementing new initiatives, capex and projects. Up to date knowledge of statutory obligations, health and safety and HR polices.
• Had previous exposure of delivering a high level of service and standards, achieving goals and delivering on objectives to achieve a high end seamless operation.
• Proficient in hotel software

• As the Deputy General Manager you deputise for the General Manager and assist with the day to day running of all Hotel operations ensuring luxury 5 star service and standards are delivered, creating a magical experience for our guests.
• You will be responsible for leading, inspiring and developing your Head of Departments in order to achieve the goals and future aspirations for the hotel.
• The Deputy General Manager will be an innovative individual with excellent leadership skills and have a well-rounded knowledge of managing all hotel operations.
• This is not a first appointment role and will suit an experienced Deputy General Manager or Hotel Operations Manager with a strong Food & Beverage background looking for the next step in their career.
• You will have access to excellent Hand Picked training courses including our Hand Picked Leadership which is delivered by our senior People team.

About you:

• To be considered for this role, you must have current Deputy GM or Operations Management experience within a high end 4 or 5 star hotel.
• It is essential you have an excellent understanding of meetings and events and food beverage within an up scale 4 or 5 star operation, with an understanding of rooms and housekeeping.
• You must have a proven track record of delivering consistency in a multi-outlet F&B operation including a fine dining restaurant concept, bar, meetings and events.
• Be able to demonstrate a strong commercial acumen, ability to drive revenue, control costs and GP’s whilst seeking new revenue opportunities to increase sales.
• Experience of planning, developing and implementing new initiatives, capex and projects. Up to date knowledge of statutory obligations, health and safety and HR polices.
• Had previous exposure of delivering a high level of service and standards, achieving goals and delivering on objectives to achieve a high end seamless operation.
• Proficient in hotel software.