Design Services Coordinator

at  Stockland

We have an opportunity for a Design Services Specialist based in Queensland. This role will allow you to demonstrate your exceptional customer service and administrative skills with the ability to work in a fast-paced technical environment.
This role is based from our South Brisbane office on Melbourne Street, with the successful candidate having the flexibility to work between the head office, Site office, and home.

THE STOCKLAND PROPOSITION

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.
We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.
We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.
Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

ABOUT THE ROLE

You will be helping to ensure a consistent, high-quality feel for our residential communities by reviewing house designs, colour selections and landscaping applications via our online Stockland Design Review Process. You will work closely with builders, customers and internal colleagues to deliver a great experience during an important part of the customer journey – designing their home.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Review and approve/decline house designs/plans; communicate to customers/builders of either a) approvals with congratulations or b) declines with clear and easy to understand rationale
• Work closely with development managers to compose, produce and keep design guidelines up to date and reflective of builder feedback; ensure guidelines are simple to understand for end customers
• Manage customer and builder enquiries coming through to the Design email inbox; communicating clearly how the approval process works, what Stockland is responsible for vs. Council, guideline interpretation, etc.
• Recommending and managing proven tactics and processes to encourage customers to keep community standards high (e.g. landscaping bonds and refunds)
• Internally report on and communicate approval / decline rate, and insights/trends coming from review of house plans (style, # of bedrooms, one/two storeys, etc.) to inform future community planning
• Input into improvements to our builder and customer experience (e.g., clear communications, usability of the online Builder Portal to submit plans)