Design Studio Administrator

at  Mattamy Homes

WHO WE ARE

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

WHAT YOU’LL DO

• Work in consultation with the Operations Specialist/Coordinator to plan, design and maintain the Sales/Design Studio Showroom.
• Communicate with suppliers to ensure product availability, i.e. reselects.
• Help to enhance the customer experience through assisting with research and analysis of trends for potential improvements to our customer experience such as online catalogues, magazines, interactive shopping/selection tools (Online platforms), customer portal etc. and social media comparatives.
• Assist with re-selections for discontinued materials & products in a timeline that assists progress of the construction team and their expectations.
• Assist with setup and maintain displays in studio that pertain to Design Studio offerings.
• Responsible in assisting with ordering, labelling and placement of samples under the supervision. Updating samples as required.
• Document, update and maintain the Design Studio process and inventory under Supervision of Merchandiser.
• Ensure Design Studio is tidy and organized and is always in a presentable condition.
• Assist in future online launches.
• Assist in sending out registered letters for NSF payments and scheduled or missed design appointments.
• Field and research inquiries from other departments (Contracts, Construction, Customer Care and Finance)
• Assist with calling homeowners and booking appointments or following up on payments.
• Ensure the Design Studio space is kept tidy and assist Operations Special/Coordinator when required.
• Help with organizing team meetings and providing minutes to Management.
• Assist with general design studio operational needs.
• Provide backup coverage to Division reception desk as required.

What you bring

• Minimum of two (2) years Customer Service and/or office administrative experience
• Interest and passion for interior design and all related components.
• Basic understanding of residential construction and scheduling in Highrise and Midrise projects.
• Highly organized with great attention to detail.
• Excellent communication skills when working with the internal team and external trades/Suppliers.
• Problem solving and analytical skills.
• Experience working in a team oriented, collaborative environment.
• Ability to build strong relationships with internal teams.
• Ability to work in a fast-paced environment, with tight deadlines.
• Ability to be self-directed, and work independently.
• Ability to be creative, and take initiative on projects.