Desk Side Support Engineer Level 2
at NSC Global
Warszawa, mazowieckie, Poland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 11 Aug, 2024 | Not Specified | 11 May, 2024 | N/A | Software,Microsoft Office,Adherence,Customer Interaction,Mobile Devices,Service Delivery,Customer Contact,Customer Service,Continuous Improvement,Service Levels,Ticketing Software,Wireless,Utilization,Connectivity | No | No |
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OPT | H4 Spouse of H1B |
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C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Overview:
NSC Global (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. NSC Global is a 20-year-old private company that delivers tailored solutions to over 50 of the world’s leading multinational enterprises, outsourcers, and service providers.
NSC Global is currently looking for a Desk Side Support Engineer (Level 2) to join our growing company.
Responsibilities:
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from help desk customers
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Other skills:
- Ability to advise and to present to one or more customer staff.
- Monitor and control daily service call activity, utilization, inventory levels and service levels.
- Exceptional customer service
- Advanced knowledge in Customer Service Aptitude
- Resolving technical problems with hardware, software and connectivity.
- Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
- Participate in the configuration and support of internal systems.
- Ability to work effectively with Logistics
- Adherence to assigned schedule
- Adhering to documented policies, procedures and processes for nsc that are specific to the service.
- Clear and concise documentation of all customer interaction within appropriate CRM tool.
- Able to function in a team environment
- Maintain knowledge levels as industry enhancements occur
- Support installation and implementation of connectivity and high-end systems products
- Continuous improvement of service delivery.
Qualifications:
- Work Experience: More than 24 months
- Fluent Polish and Advanced English required
Sound knowledge of:
- Advanced knowledge in Computer Hardware
- Advanced knowledge in Common Software applications
- Advanced knowledge in Microsoft Operating system
- Proficient knowledge in Printer Hardware
Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
- Proficient knowledge in Ticketing software
- Microsoft Office & Office 365 applications
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices
Awareness of;
- Active Directory
- Exchange
- Apple OS
- Network and server hardware and components
IT qualifications may include:
- A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in desktop area
- Microsoft Office Specialist (MOS) certification
Responsibilities:
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from help desk customers
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolutio
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Microsoft certified it professional (mcitp) certification in desktop area
Proficient
1
Warszawa, mazowieckie, Poland