Deskside Support

at  Axiom Software Solutions

Job Description
Job Title: Deskside Support Role
Location: Munich, Germany
Duration: 6-12 month contract
Working Mode: Fully Onsite
Language: Fluent German Speaker
JD for onsite support role:
The Workplace function is responsible for managing and supporting the workplace environment (hardware, software, IT processes) ensuring our customers receive a positive experience. The Client Analyst is a key role within the Workplace function. The Client Analyst is responsible for interacting with customers to deliver effective services and support and to address incidents and/or problems reported by the customer. In respect of incidents and IT service requests the Client Analyst is acting or coordinating on behalf of IT Operations as a whole which means events may not be limited to the workplace environment only. Furthermore, support may not be limited to internal IT Operations functions but could include other IT departments within customer or external 3rd party companies.
General Client Analyst /Onsite supporter tasks:
IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person.
Resolving (fulfilling) incidents (support requests) and document the actions in an approved service
desk tool (ServiceNow).
Rollout and implementation of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, mobile
phones and so on) incl. quality check. Basic understanding of Device Server Management
Support and implementation/deployment of applications and other workplace software
Moves and changes support.
Interface between IT Operations, customers, and external IT-Service-provider.
Inventory and asset management and care of hardware
Support Cisco devices / Surface hubs
Reporting and management tasks:
Enhanced processing of incident and support requests in defined cases. Manage escalation to senior managers as required
Observance of processes, internal requirements, and service level agreements.
Customized reporting of adherence to service level agreements as agreed.
Knowledge management and information sharing with colleagues. Maintain suitable Knowledge
Base.
Required skills:
General:
Ticket system Service Now
Basic understanding of Active directory and Azure- Intune company portal
Communicative, friendly, and reliable
Good level of spoken and written German and English (B2)
Basic Technical skills:
Microsoft Office 365
Windows 10
Microsoft Visio
Hardware (PC/Notebooks/Printers)
Security knowhow
Cisco devices understanding /Surface Hubs
Enhanced Technical skills:
Structure and functionality of IT networks and the components (basic)
Microsoft Active Directory
Mobile Office (VPN-Solution, iOS devices)
ITIL or process knowhow
IT Security (basic), Networking understanding
Skills
Networking, Azure, Windows 10, Cisco, Vpn, Hubs, Visio, Scala, Microsoft Office, Microsoft Active Directory, Itil, Technical Skill, Technical Skills, Knowledge Management
About Company
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today’s challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.
Our aim is to work in partnership with our clients to deliver innovative and tailored solutions. Listening to and understanding your issues To deliver benefit—rapidly—to our clients. To create a unique customer focus, both in our relationships with our clients and in our approach. To use our world beating, innovative applications and methodologies to deliver high business value to our clients. Attaining senior level commitment to your project. Collaborative working and transparency. Building the right team for the job. Regular communication and documentation. Respecting the knowledge and experience of your staf.

Please refer the Job description for details