Deskside Support Engineer

at  Auxilion Ireland

On-site – Dublin 2Permanent/FTC
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires.

ROLE OVERVIEW

The IT Deskside Engineer is responsible for providing on-site technical support to end-users, addressing immediate technical concerns and ensuring that all IT equipment is functioning optimally.

POSITION RESPONSIBILITIES

• Minimum 2 years previous experience in a Technical Support role
• Must have their own transport and willing to drive between both sites if and when required
• Excellent problem solving and troubleshooting skills
• Excellent Customer Service skills
• Request Fulfilment and Incident Management - initial investigation & diagnosis of incidents. Hands-on support for users
• Problem Management - problem and opportunity identification, trend analysis for issues raised
• Knowledge Management - responsible for maintenance of the knowledge base
• Software Installation & verification- installation and verification of software and software updates
• Systems Monitoring – monitor alerts throughout the day and take appropriate action for every alert received
• Shared Mailbox Management - monitor the mailbox throughout the day and take appropriate action for every alert received
• Asset Tracking - responsibility for asset tracking and reporting of all existing and new ICT equipment
• Joiners/Movers/Leavers - implementing joiners, movers and leaver requests according to the documented requirements
• Maintenance of Active Directory - accurately reflect changes in ownership of laptops/ desktop PC’s etc.
• Maintenance of Software master list - responsibility for asset tracking and reporting of all allocations of software licenses
• System Administration- setting up, changing or removal of SharePoint libraries & sites, Exchange distribution lists, shared mailboxes, Teams etc
• Auditing - facilitate and co-operate fully with any audits and to provide access to any facility, information or records required for the purpose of undertaking the audits.
• Moving physical ICT equipment - physically move ICT equipment, assist with desk moves