Deskside Support I

at  Stealth Monitoring

Stealth Monitoring is looking for talented individuals like you! Be the next Deskside Support I.
The Deskside Support I is an Entry-Level IT position under the Service Desk team. The role is responsible in providing technical support for hardware and software, application, and technical troubleshooting to internal employees. The role also requires participation in incident management during business outages as the leg and hand support onsite. Ensure that all level 1 tickets are handled in accordance with the SLA and standards.
The role is 24 x 7 shifting schedule and supports administrative and documentation tasks for IT communications, advisories, asset management and any break/fix related concerns for endpoint.

QUALIFICATIONS:

• College Graduates of Bachelor’s Degree in any of the following courses – Information Technology, Systems, Computer, Engineering, Business or related disciplines – or a combination of education, training, and experience deemed equivalent.
• Professional Technology Certifications are preferred but not required.
• Basic Knowledge on PC hardware component and troubleshooting.
• Familiarity with device operating systems – Windows, Linux
• Familiarity with Microsoft Office applications, o365 and other similar applications.
• Familiarity with CCTV with IP Cameras and NVRs troubleshooting experience is an advantage.