Deskside Technical Support Specialist
at LOCKHEED MARTIN CORPORATION
Ottawa, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 06 Sep, 2024 | Not Specified | 07 Jun, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
Lockheed Martin Canada is the Canadian-based arm of Lockheed Martin Corporation, a global security and aerospace company employing 115,000 people worldwide, including more than 1,300 Canadians. By applying innovative approaches of our highly skilled and experienced Canadian workforce, we have been Canada’s trusted defence and aerospace partner for over 80 years. We operate major facilities in Ottawa, Montreal, Halifax, Calgary and Victoria and work on a wide range of programs from advanced naval technology products and unmanned systems software to providing delivery and in-service support of the latest military aircraft to commercial engine repair and overhaul capabilities. This position is part of the corporate enterprise operations team supporting all Lockheed Martin business areas and interests across Canada.
Responsibilities:
ABOUT THE ROLE
- Desktop support responsible for end user computing, including hardware, software and account issues.
- Maintain & Support AV equipment in conference rooms and provide additional audio/visual support for events including town-hall meetings, VTC and webcasts.
- Printer support.
- Windows OS installation, test and deploy windows images to LM Canada systems.
- Software installation & support
- Ensure IT practices are completed in accordance with LM Security practices.
- IT purchase requisitioning.
- Maintain accurate inventory of computer hardware and other IT equipment.
- Professional communication.
- Excellent customer service skills
WHAT YOU BRING TO THE ROLE
- Excellent customer service and follow-up skills.
- Excellent interpersonal skills when dealing with IT customers, other employees, and management or guests
- Proactive with the ability to work autonomously
- Able to prioritize tasks
- Resourcefulness and good judgment in problem-solving skills
- Perform thorough troubleshooting and research
- Able to follow detailed instructions from start to finish
- Strong documentation and record-keeping skills
- Good knowledge of current Microsoft Windows desktop operating systems and Microsoft 365 applications
- Understanding of how systems interact with one another
- Experience supporting audio/visual for use in conference rooms
ADDITIONAL SKILLS DESIRED FOR THE ROLE
- Community college with a diploma (technician) and/or 2 years of related experience
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Diploma
Proficient
1
Ottawa, ON, Canada
