Deskside Technician

at  Coreio Inc

Coreio is looking for a Deskside Technician to join our GTA team for a 1-month contract to start (with potential for extension). The individual will be required to be onsite daily. We are looking for individuals who can interact, collaborate and address end users/clients with the highest standard of professionalism/customer service.

KEY ACCOUNTABILITIES:

• Deliver technical support services in a courteous and responsive manner.
• Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, de-install, re-image, evaluation, and testing, answer/respond to questions about hardware/software.
• Troubleshoot, fix and/or resolve clients’ issues per service ticket request.
• Consistently demonstrate interpersonal and customer service skills
• Movement of device inventory to/from shipping/receiving/storage area to imaging workbench.
• Execute the imaging & refurbishment activities required for this project.
• Device repair as required during the refurbishment process.
• Arrange required outbound device shipments and process inbound returns.
• Standard swapping/refresh of asset, image of existing assets, scheduling users, shipping/receiving of equipment, additional standard Technical Analyst responsibilities.

REQUIREMENTS/ QUALIFICATIONS:

• 1 - 2 years of work-related experience
• Driver’s license and access to a vehicle
• Experience working with laptops and both Windows 10 operating systems.
• CompTIA A+ and Windows 10 certification highly preferred
• Associate degree or technical training or equivalent combination of education and experience
• Demonstrated ability to multitask.
• Excellent customer service and communication skills

Please refer the Job description for details