Deskside Technician, Montreal

at  Coreio Inc

Coreio is a leading Canadian-based Elite ServiceNow partner and IT Managed Services provider that delivers to mid-sized to enterprise-scale companies across North America and beyond. We build on our 40+ year history as a trusted technology partner and apply our experience as in-house IT experts to help our clients solve complex business and technology issues, so they can focus on what they do best.
Coreio is looking for a Deskside Technician to join our Montreal, QC team for a 4-month contract to start (with potential for extension). The individual will be required to be onsite daily. We are looking for individuals who can interact, collaborate and address end users/clients with the highest standard of professionalism/customer service.

KEY ACCOUNTABILITIES:

• Deliver technical support services in a courteous and responsive manner.
• Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, de-install, re-image, evaluation, and testing, answer/respond to questions about hardware/software.
• Troubleshoot, fix and/or resolve clients’ issues per service ticket request.
• Consistently demonstrate interpersonal and customer service skills
• Movement of device inventory to/from shipping/receiving/storage area to imaging workbench.
• Execute the imaging & refurbishment activities required for this project.
• Device repair as required during the refurbishment process.
• Arrange required outbound device shipments and process inbound returns.
• Standard swapping/refresh of asset, image of existing assets, scheduling users, shipping/receiving of equipment, additional standard Technical Analyst responsibilities.

REQUIREMENTS/ QUALIFICATIONS:

• 1 - 2 years of work-related experience
• Driver’s license and access to a vehicle
• We are looking for Bilingual resources. (French & English)
• Experience working with laptops and both Windows 10 operating systems.
• CompTIA A+ and Windows 10 certification highly preferred
• Associate degree or technical training or equivalent combination of education and experience
• Demonstrated ability to multitask.
• Excellent customer service and communication skills
  Coreio Inc. is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with 2005 and the Integrated Accessibility Standards Regulation. The Accessibility for Ontarians with Disabilities Act (AODA), (if applicable) process as required under Coreio Inc. accessibility policies accommodation will be provided in all parts of the recruitment and assessment and procedures. Applicants must make their accommodation needs known upon requests for interviews.
  Thank you for your interest in joining the Coreio team! We will be reviewing your resume in the coming days, and should we decide to proceed with your candidacy, we will contact you shortly

Please refer the Job description for details