Desktop Delivery Engineer - AVP

at  MUFG Securities EMEA plc

DO YOU WANT YOUR VOICE HEARD AND YOUR ACTIONS TO COUNT?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

WORK EXPERIENCE

Essential:

• Experience leading desktop migration projects.
• Experienced complex desktop / vdi environments with advanced troubleshooting.
• Planning own work and the work of others (including third parties) to ensure delivery to time and cost.
• Experienced in working in a high pressure environment to deliver a first class BAU Service.

Beneficial:

• 5+ years’ experience of supporting server infrastructure in a large scale enterprise.
• Degree level qualification or recent technology focused qualification such as MCSE or CCA.
• Familiar with the specific standards associated with an IT practitioner’s current role: e.g. Health and safety standards;
• change management; incident management and problem management standards; and common service focused frameworks such as ITIL Version 3.
• Good general knowledge of IT infrastructure (hardware, software, database, networking and cloud technologies).

EDUCATION / QUALIFICATIONS:

• An ITIL qualification preferably Foundation at version 3 or above.

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Strong numerical skills
• Excellent Microsoft Office skill

OSE OF THE ROLE

Responsible for providing engineering, of desktops within the Client Services Desktop Engineering Team
Provide 4th line escalation for core desktop, application and remote access services.

KEY RESPONSIBILITIES

• Deliver desktop services via technical delivery and systems administration, including high availability and disaster recovery
• Creation and management of a stable and secure desktop platform across the organisation, this includes workspace build management and provision of patch and vulnerability management content to relevant teams in line with expected SLA.
• Establish root cause of complex technical desktop delivery issues through to conclusion
• Ensure relevant and appropriate technical documentation is established and maintained. Prepares and maintains operational documentation for relevant system software products.
• Advises on desktop systems development and service delivery for effective use of system software
• Assists with preparation of software implementation procedures with fall back contingency plans. Installs and tests new versions of system software.
• Investigates potential and actual service problems and recommends solutions. Follows formal procedures to plan and test proposed solutions
• Product lifecycle management and productions of roadmaps to support Desktop Engineering team strategy
• Provide technical assurance criteria and conduct reviews of technical products
• Maintain and improve installation procedures and standards
• Performance analysis and diagnostic tool management for impacted hardware and software, quantifying and qualifying and changes made
• Gathers performance statistics from the IT platforms to enable recommendations for the tuning of system software. Applies system software parameters to maximise throughput and efficiency.
• Responsible for ensuring that any new/changed services are transitioned in accordance with operational readiness procedures

PERFORMANCE AND DUTIES

The role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant.
As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.