Desktop Digital Experience Engineer

at  RELX

About Us
LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
About the Role

The Global Desktop Engineer position is responsible for working cross-functionally with other technical teams to troubleshoot issues, support projects and design solutions and maintain the Desktop environment for LexisNexis and RELX Corporate users. This role will be responsible for

• Strong technical aptitude and desire to learn emerging skills and technology areas to strategically keep us in a position to take advantage of innovations.
• Focus on staying on the front edge of new technologies, evaluating, proving and deploying innovative solutions that drive business outcomes that align with our organizational goals.
• You have the ability to coordinate work across IT support teams.
• You have a heavy focus on supporting customers and taking ownership of issues to ensure that the issue is recovered and customer impact is mitigated.
• You have strong communication skills.
• You can explain technical topics to a non-technical audience
• You are motivated and driven. Always up for a challenge and looking for new ways to invent and simplify.

Responsibilities:

• Position provides monitoring, troubleshooting, recovery, and problem escalation in a multi-platform desktop environment.
• Leveraging the ServiceNow ticketing systems, a successful candidate will manage and resolve reported issues, and provide escalation to US Based Desktop Engineers for critical out of hours issues.
• Implement monthly Desktop patching tasks, including creating associated changes and ensuring the changes are successful.
• Package applications to be deployed via Systems Center Configuration Manager or Endpoint Manager (Microsoft Intune).
• Collect and provide monthly reporting of key metrics.
• Provide support to Level 1, Level 2, and Level 3 end user compute support to maximize customer productivity.
• Collaborate across teams, find creative solutions to improve process, tooling, and training.

Requirements:

• Prior experience and confidence in troubleshooting and repairing Windows 10 and Mac OS products.
• Experience performing patching for Windows security and McAfee
• Creates and deploys Application Packages for SCCM and Endpoint Manager (Microsoft Intune)
• Active Directory, MS Exchange, SCCM, JAMF administration
• Active directory group policy management and maintenance
• Image management and software deployments
• PowerShell and scripting experience.
• IOS / Android support
• Microsoft 365 administrative and application support.
• Experience in running and communicating metrics and reporting
• Support experience, knowledge and proficiency with use of Service Management tools for Incident, Problem and Change Management.
• Support experience utilizing various operational tools including, but not limited to ServiceNow, SCCM, Intune, McAfee, AWS, or Azure.
• Experience/interest in scripting/development (Python, PowerApps etc.) skills will present additional opportunity in this role.
• Experience/interest in data analytics (PowerBI) will present additional opportunity in this role.

• Experience/interest in Automation (RPA, PowerAutomate, etc.) skills will present additional opportunity in this role.

  Work in a way that works for you
  We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.
  Working with Us
  LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.
  Working for you
  We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to

offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover),
• Modern family benefits, including adoption and surrogacy, and study leave

About our Team
LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.
Please read our
Candidate Privacy Policy

The Global Desktop Engineer position is responsible for working cross-functionally with other technical teams to troubleshoot issues, support projects and design solutions and maintain the Desktop environment for LexisNexis and RELX Corporate users. This role will be responsible for

• Strong technical aptitude and desire to learn emerging skills and technology areas to strategically keep us in a position to take advantage of innovations.
• Focus on staying on the front edge of new technologies, evaluating, proving and deploying innovative solutions that drive business outcomes that align with our organizational goals.
• You have the ability to coordinate work across IT support teams.
• You have a heavy focus on supporting customers and taking ownership of issues to ensure that the issue is recovered and customer impact is mitigated.
• You have strong communication skills.
• You can explain technical topics to a non-technical audience
• You are motivated and driven. Always up for a challenge and looking for new ways to invent and simplify

Responsibilities:

• Position provides monitoring, troubleshooting, recovery, and problem escalation in a multi-platform desktop environment.
• Leveraging the ServiceNow ticketing systems, a successful candidate will manage and resolve reported issues, and provide escalation to US Based Desktop Engineers for critical out of hours issues.
• Implement monthly Desktop patching tasks, including creating associated changes and ensuring the changes are successful.
• Package applications to be deployed via Systems Center Configuration Manager or Endpoint Manager (Microsoft Intune).
• Collect and provide monthly reporting of key metrics.
• Provide support to Level 1, Level 2, and Level 3 end user compute support to maximize customer productivity.
• Collaborate across teams, find creative solutions to improve process, tooling, and training