Desktop Engineer L1
at Iron Systems
Lisboa, Área Metropolitana de Lisboa, Portugal -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 16 Sep, 2024 | Not Specified | 18 Jun, 2024 | N/A | Rack,Mobile Devices,Stack,Comptia,Professional Services,Completion | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Date Posted:
6/13/2024
Job Function:
Desktop Engineer
Location:
Lisboa - PRT
Offered Salary:
Competitive
Key Responsibilities:
- Provide onsite and desk side support services to end users.
- Troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC.
- Complete incidents and requests within SLA in pressurized environment.
- Build, configure, and troubleshoot Install “Gold” image on the customer’s PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners and other peripherals.
- Support mobile devices, such as iPads, iPhones and Android devices.
- End-User Data back-up and restoration are required in the course of a service incident.
- Smart hands support for data center equipment as per required SLA (in specified locations)
- As directed by CLIENT Tech, support will assist in troubleshooting the data center devices
- Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support, e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
- Import /Export tapes to the tape libraries as advised by CLIENT tech support.
Behavioral Skills Required:
- Individual must have good customer facing skills and be well presented.
- Demonstrates independent and pro-active thinking
- Builds effective relationships both within the team and across the business and Professional Services
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
Must be organized and prioritize work appropriately.
Technical skills & Experience required:
Must have experience of using a call-logging system.
- Must have good working knowledge of Windows 7/10 and related Office applications.
- Supporting experience of MACs would be beneficial
- Knowledge of mobile devices, in particular Androids and iPhones
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM.
- Ability to replace defective parts, as identified by CLIENT.
- Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
- Excellent communication are mandatory in English and Local language
Desired Educational Requirements:
- Completion of CompTIA certifications – e.g. A+, Network+ etc
- Completion (or near completion) of Microsoft certifications – e.g. MCP, MCITP, MCSE etc
Responsibilities:
- Provide onsite and desk side support services to end users.
- Troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC.
- Complete incidents and requests within SLA in pressurized environment.
- Build, configure, and troubleshoot Install “Gold” image on the customer’s PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners and other peripherals.
- Support mobile devices, such as iPads, iPhones and Android devices.
- End-User Data back-up and restoration are required in the course of a service incident.
- Smart hands support for data center equipment as per required SLA (in specified locations)
- As directed by CLIENT Tech, support will assist in troubleshooting the data center devices
- Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support, e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
- Import /Export tapes to the tape libraries as advised by CLIENT tech support
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Proficient
1
Lisboa, Portugal