Desktop Engineer VIP Support- Singapore

at  IntersoftKK

Responsible for day to day support of the highest level Executives in customer location, which includes break/fix support for any and all devices, including PC software/hardware; Smartphones; iPads; & BYOD MACs. Also responsible for the support & management of Video Conferencing equipment.
Desktop Support Engineer providing Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able provide support and apply desktop fault resolution for the approved application suite. Diagnose hardware faults and provide both remote assistance and desk side support to various business areas with the support remit. Provide expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment.
Key Responsibilities
Primary contact responsible for the support of senior Executives.
o Provide Day to Day Support – which includes: break/fix support for any and all devices (Hardware [PC’s, Phones, iPads] Software (COTS, Bus Apps) and Network).
o Provide remote support for executives travelling
o Provide support for global executives visiting the facility
o Provide off hour remote support on a rotating basis – (24x7)
o Provide support for off-site key Executive Meetings when required.
o Must be extremely customer focused and be able to multi task well.
o Must be able to communicate extremely well both verbal and written.
o Must be a team player and be willing to be flexible

o Customer Service must be the highest priority

• Primary contact responsible for all Video Conferencing devices/units

Which includes:
-
- Software/Hardware upgrades
- Testing of new devices
- Full support for all Exec meetings - both internal and external
- Troubleshooting and escalation of issues