Desktop EUC L1

at  Iron Systems

Date Posted:
4/5/2024
Job Function:
IT Support
Location:
Guntramsdorf - AUT
Offered Salary:
Competitive

Responsibilities:

• The Onsite field Support Engineer is Responsible for fulfilling Incidents/Service Requests tickets assigned to a site support group.
• 2nd level technical focal point for client infrastructure & and desktop requests.
• Smart hands support (“physical hands” on-site for information security, server, network, peripheral, and associated infrastructure).
• Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization.
• Participate in IT project coordination.
• Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
• Support of active/passive network components.
• Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.).
• Management of service providers and outsourced resources.
• Collaborative with internal teams, project teams, and external companies
• Lifecycle management of hardware.
• Hardware provisioning / de-provisioning.
• Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices, and Site Multi-function IT printers/equipment.
• Organizing and coordinating company events/trips where IT site support is required.

• The Onsite field Support Engineer is Responsible for fulfilling Incidents/Service Requests tickets assigned to a site support group.
• 2nd level technical focal point for client infrastructure & and desktop requests.
• Smart hands support (“physical hands” on-site for information security, server, network, peripheral, and associated infrastructure).
• Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization.
• Participate in IT project coordination.
• Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
• Support of active/passive network components.
• Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.).
• Management of service providers and outsourced resources.
• Collaborative with internal teams, project teams, and external companies
• Lifecycle management of hardware.
• Hardware provisioning / de-provisioning.
• Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices, and Site Multi-function IT printers/equipment.
• Organizing and coordinating company events/trips where IT site support is required