Desktop Support Analyst

at  Data3 Limited

JOB SUMMARY

We are seeking a proactive and experienced Desktop Support Analyst to join our high performing team based with our client onsite in Chinchilla.
Date Listed:
Job Ref:
Job Type:
Location:
24/04/2024

JOB DESCRIPTION

• Work for an HRD Employer of Choice winner for 9 years in a row!
• 12 month fixed term contract
• Chinchilla location (work onsite with our client)

KEY SKILLS

• Hands-on experience with printers configuration and hardware troubleshooting
• Desktop Support & Helpdesk support
• Experience with networking, AD, policies and technical support
• Remote desktop & chat support

• Desktop hardware support, OS support, Email support, Internet Support, Basic LAN connectivity, basic application support, Anti-virus.
• Diagnose and troubleshoot technical issues, including account setup and basic network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until the resolution of a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, server & network support, etc)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions i.e. procurement of hardware, hands and feet for networks & servers if/when required
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports