Desktop Support Engineer

at  IntersoftKK

Singapore
Experience: Desktop Support,Troubleshooting
Skills:Desktop Support,Troubleshooting
a. Provide first/second level contact and problem resolution for customer issues.
b. Work with Third Party Vendors to remediate complex AV issues as needed.
c. Provide timely communication on issue status and resolution.
d. Maintain ticket updates for all reported incidents.
e. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1,Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorizeddesktop application.
f. Should have basic knowledge of Mac operating system, to support Apple pcusers.
g. Install, upgrade, support and troubleshoot for printers, computer hardware.
h. Performs general preventative maintenance tasks on computers, laptops,printers.
i. Performs remedial repairs on Desktops, laptops, printers and any otherauthorized peripheral equipment.
j. Use diagnostic tools to troubleshoot problems associated with networkconnectivity, and workstation hardware/software.
k. Broad experience of IT with basic understanding of Networks, Servers,Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiringflexibility and teamwork. Performs other duties as assigned.

Please refer the Job description for details