Desktop Support Engineer L1
at Iron Systems
Warszawa, mazowieckie, Poland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Jul, 2024 | Not Specified | 30 Apr, 2024 | 8 year(s) or above | Mac,It,Servicenow,Communication Skills,Jira,Mobile Devices,Step,Windows,Software | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
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OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Technical Experience:
- Experience level: 6 – 8 years of Technical experience in Windows and Mac
- Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Familiarity with ITSM tools like ServiceNow, JIRA for ticket management
Responsibilities:
- Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues.
- Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF.
- Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
- Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
- Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers.
- Refer to internal knowledge bases or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Handle VIP users request wherever necessary and resolve the issues on priority.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of KB Articles
- Maintain good relationships with clients.
Technical Experience:
- Experience level: 6 – 8 years of Technical experience in Windows and Mac
- Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.
Professional Attributes:
- Excellent customer service skills and the ability to communicate effectively with non-technical users.
- Self-starter with the ability to work independently and efficiently.
- Physical ability to manage IT equipment installations and movements.
- Adaptable and flexible to meet varying work schedules and environments.
REQUIREMENT SUMMARY
Min:8.0Max:13.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
Warszawa, mazowieckie, Poland