Desktop Support Engineer L2 - Singapore

at  IntersoftKK

Singapore
Experience: desktop
Skills:desktop
JD Desktop Support Engineer: · Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office · Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers · Provide user data and application recovery · Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software · Use tools and methodologies to load, copy and customize operating system configurations for deployment · Responsible for tracking hardware and software inventory · Familiarize end users on basic software, hardware and peripheral device operation · Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers · Works with vendor support contacts to resolve technical issues within the desktop environment · Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies · Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment · Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment · Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment · Customize desktop hardware to meet user specifications and site standards · Provide VIP support (Preferred) · Resolve and update incidents with in SLA and also update stakeholders for P1 cases · Update KB with solution provided

Please refer the Job description for details