Desktop Support Engineer

at  MKI IT SOLUTIONS ASIA PACIFIC PTE LTD

[EXPECTED JOB SCOPE]

• Providing day to day Deskside Service operation for Multinational Enterprise and its related group company at different locations . ( Onsite Support such as PC, iPhone, Network access, Video conference system including Audio Visual, IP phone, MFP, Windows OS, and PC Application, Office365 application, etc.)
• Communicate with end user and strong analytical to trouble shoot issue independently and escalate issues to Level 2 engineer, related vendor or personnel.
• Perform end user training for new user devices and tools when requested especially staff onboarding process.
• Maintain regular IT asset management, hardware, software inventory control and maintenance programs.
• Perform routine health check, system monitoring and system report on system endpoints for the programs such as endpoint security protection, backup operations.
• Prepare basic standard knowledge base, manual documentation, FAQ
• Be willing to think and initiatively to propose the user solution and liaise issues with co-working vendors, and customers
• Support company for project implementation activitiesOther ad-hoc task related to IT

[NECESSARY IT SKILL AND EXPERIENCE]

• Windows 10 OS, and basic application support (MS Office 365, Adobe Acrobat, etc.)
• Basic Active Directory user ID administration and Microsoft Office Admin (Azure AD) portal knowledge (user account management, create user profile, assign email, etc.)
• MS office 365 troubleshooting knowledge
• Shared File server /MS SharePoint Online / OneDrive knowledgeHands-on troubleshoot PC and Laptop via onsite or remote tool (Zoho Assist)

[PREFERRED BUSINESS SKILL/EXPERIENCE]

• At least 2 years end user IT support environment background
• Have experience supporting company executives and Expat management environment.
• Be familiar with System admin operation (ID creation, asset management, staff onboarding, etc.)
• Enterprise security operation (End client security, ID management, etc.)
• Capable to use Ticketing system for user support and Case tracking, troubleshooting (Service Now, ServiceDesk+ etc.)
• Ability to work closely with business users (including senior management) to assess potential risks and to propose solution for risk mitigation, proactively. Perform daily, weekly, and monthly reviews and analyses of current progress with Team Leader and Management
• Documentation work for end user training, team reporting (PowerPoint, Excel, Word, to prepare documents such as user manual, flowchart documents etc.)
• End user communication with good attitude/ User oriented communication
• Vendor communication. Liaise with vendors to perform issues troubleshoot
• Team communication (Work with Application Team, Network Team, Global Tokyo Team)
• Time commitment, Punctual business attendanceGood communication capability with business end users

Please refer the Job description for details