Desktop Support Engineer

at  University Hospitals of Derby and Burton NHS Foundation Trust

The post holder will provide support to the Trusts IT user population in order to minimise the disruption caused by device, application or user error. They will provide support in relation to applications available at the desktop, assist in the maintenance of the Trusts Directory of IT users and assist in the receipt, testing and pre-deployment configuration of IT desktop devices (PCs, printers and other equipment), including asset labelling and security marking. Key responsibilities include: Assist with installation/configuration of IT desktop devices (PCs, printers, and other equipment) assisting users with any first use problems. Document processes and procedures to assist with PC/Printer configuration and software installation.
Maintenance of IT desktop devices in order to minimise the disruption caused by deterioration and failure. Diagnose hardware/software problems escalating to external agencies where appropriate. Utilise the Trusts Remote Management software to assist with remedial work. Responsible for own workload, managing own time and tasks to best efficiency.
Assist in the periodic audit of IT assets and associated records. Assist with control of equipment stock levels, liaising with other officers on order requirements and asset disposal. Provide technical support to users of desktop and mobile IT services. Ensure that support is provided in a responsive and customer focused manner with minimal disruption to users and maximum benefit.
Perform installations, upgrades and replacements of hardware and software. Co-ordinate work with IT maintenance contractors, arranging call-outs and monitoring performance against the terms of contracts including occasional work outside of normal hours. Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site.
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Please refer the Job description for details