Job Description :

ABOUT US

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality and amenities to deliver a personalized senior living experience. At Amica, we are driven by the desire to be part of something bigger than ourselves. We are privileged to spend our days enriching the lives of seniors, their families and each other. Joining Amica means you’ll experience a strong sense of belonging, purpose, possibility, and growth.
Become part of a team where you can make a real impact in the lives of others each and every day.

WHAT YOU CAN EXPECT FROM US

• An inclusive and diverse environment that celebrates individual differences and encourages you to be your best self
• A collaborative atmosphere where teamwork drives our success
• Opportunities for learning and professional development, including support for obtaining designations
• A comprehensive benefits package, including RRSP matching
• A centrally located office in the financial district, conveniently situated on the PATH and TTC subway line, offering easy access to downtown amenities
  At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.
  Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
  

  SO-Hiring-AMICA

• Provide on site and remote end user support to users across Canada from corporate downtown office.
• Experienced with troubleshooting Windows, macOS, and iOS devices
• Following Amica’s asset management guidelines to onboard and offboard equipment
• Ensure end user license management is followed and maintained
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Utilizes a ticketing system to create, update, and close incident and service requests
• Administration of Active Directory and Microsoft 365 (including Exchange, Office, Intune) including additions, modifications, and deletions.
• Identifying opportunities for improvement by analyzing problems and proposing solutions.
• Updating, installing, and configuring workstations and software.
• Fostering relationships with other teams within the IT department to enhance daily operations.
• Identify, acquire, and develop a knowledge base that supports knowledge and solution development.
• Resolve fundamental technical issues and problems related to Local Area Networks (LAN), Wide Area Networks (WAN), VPNs, and other network configurations.