Desktop Support Specialist

at  NTT Data

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Specialist to join our team Onsite in Dorval, Quebec (Montreal).

Job Description

• Provide bilingual (French-English) desktop support duties and have well-rounded knowledge of the policies and procedures for their work area.
• Performs basic troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers.
• Working with Windows operating systems and have strong client service skills.
• Work may require discretion and independent judgment for non-routine matters.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Make policy recommendations to their managers and be an escalation point for less experienced team members.

Basic Qualifications:

• Must be Bilingual English and French.
• Requires 2-4 years relevant experience.
• Strong knowledge of Windows operating system environment.
• Strong client service skills.
• A+ desktop certified or equivalent skill set is required.
• High School Diploma or equivalent.

Additional info:

• Undergraduate degree or some college coursework preferred.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.

Please refer the Job description for details