Desktop Support Technician - 6 Month Contract

at  LRO Staffing

ABOUT THE OPPORTUNITY

Our reputable Ottawa client is looking for a versatile Junior/Intermediate Desktop Support Technician to join their team Immediately (Onsite). Under the direction of the IT Manager of Client Technologies, the selected candidate will be responsible for providing on-site support for end user hardware and software to help meet information requirements. This is an excellent opportunity to work in a collaborative and dynamic setting where you can grow and expand your technical skills. The selected candidate will reside in Ottawa as the position will be onsite.

Duties include but are not limited to:

• Provide courteous, professional, and quality service to clients
• Deliver timely assistance to clients for second level work orders assigned from the IT Help Desk
• Log and maintain accurate up-to-date records for assigned tickets
• Exercise resourcefulness in determining the cause of problems
• Effectively resolve problems or contribute to the escalation direction of the ticket to the appropriate response group based on general knowledge of PC’s, Windows Operating System, and various user programs
• Maintain effective lines of communication with third level support groups
• Adhere to all documented & formalized policies and procedures

• Provide courteous, professional, and quality service to clients
• Deliver timely assistance to clients for second level work orders assigned from the IT Help Desk
• Log and maintain accurate up-to-date records for assigned tickets
• Exercise resourcefulness in determining the cause of problems
• Effectively resolve problems or contribute to the escalation direction of the ticket to the appropriate response group based on general knowledge of PC’s, Windows Operating System, and various user programs
• Maintain effective lines of communication with third level support groups
• Adhere to all documented & formalized policies and procedure