Desktop Support Technician

at  Axiom Software Solutions

Job Description
Role: Desktop Support Technician
Role Type: Onsite completely
Location: Brunsbuttel, Germany
Type of employment: TP- 6 months contract
The JD for the position of Desktop Support Engineer is as follows:
Candidate should be fluent in the German language.
Accurately testing, identifying, repairing, resolving, and documenting end-user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
Candidate should know C1 level German/Native speaker language and basic English.
to provide IT support services to the business community ensuring that all requirements are met within agreed service targets
User friendly.
To provide infrastructure administration functions
Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
Troubleshooting application issues like Outlook issues (including O365), MS Office, MS Teams etc.
Familiar with Enterprise IT setup including Network File Shares, Network Printers, AD, SCCM, etc.
Troubleshooting End User’s network issues. Should be familiar with basic network setup and technologies.
Should be familiar with the ITSM tool (Using SNOW).
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end-user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed.
Trains and orients staff on the use of hardware and software.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Skills
Sccm, Ms Office, Desktop support, German
About Company
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today’s challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.
Our aim is to work in partnership with our clients to deliver innovative and tailored solutions. Listening to and understanding your issues To deliver benefit—rapidly—to our clients. To create a unique customer focus, both in our relationships with our clients and in our approach. To use our world beating, innovative applications and methodologies to deliver high business value to our clients. Attaining senior level commitment to your project. Collaborative working and transparency. Building the right team for the job. Regular communication and documentation. Respecting the knowledge and experience of your staf.

Please refer the Job description for details