Despatch Supervisor

at  The Produce Company

SKILLS, EXPERIENCE & EDUCATION

• Relevant Qualification in Business or Management or Relevant 3 Years Work Experience of Leadership / Supervisor
• Strong communication skills.
• Education and Training.
• First Response.

PURPOSE

To organize and oversee the despatch processes for The Produce Company’s despatch division to ensure deliveries are coordinated effectively.

SPECIFIC DUTIES & RESPONSIBILITIES

• Ensure despatch systems and plans are all organized for maximum efficiency.
• Resolve any issues which may result from the deliveries and develop plans to ensure they are minimized.
• Coordinate the despatch process, account for any abrupt changes to delivery schedule, and ensure high customer service standards are consistently maintained.
• Assist the Despatch manager with overseeing despatch team.
• Assist the Despatch manager with implementing innovation solutions to changes in delivery plans and ensure contingency plans can be implemented.
• Assist the Despatch manager with monitoring, identifying and improving the despatch loading process. Perform the final check on the quality of all deliveries dispatched.
• Ensure all incidents related to quality, unexpected deliveries and other outstanding issues are recorded. Assist the Despatch manager in organizing incident records, develop and implement alternative plans to resolve issues.
• Ensure despatch productivity is maximized and collectively increases the growth of the business and aligns with the company’s objectives.
• Consider options for marketing strategies and evaluate the possibility of implementing these strategies based on the current levels of output.
• Consider and provide suggestions for the improvement of marketing plans based on the relevant insight for the allocated department.
• Relieve any absent drivers to ensure despatch requirements are met, ensure customer service prioritized.
• Any other tasks may be assigned from time to time as assigned by the employer.

GENERAL DUTIES & RESPONSIBILITIES

• Be punctual and work the hours and times specified.
• Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
• Support and help develop a positive workplace culture.
• Demonstrate excellent interpersonal communication skills.
• Responsibly manage all business resources within accountability levels.
• Undertake all duties and responsibilities outlined in this Job Description and all other duties as required by the business.
• Comply with all employment obligations.
• Promptly undertake to complete all reasonable and lawful instructions and directions given.
• Serve the business in good faith, promoting and protecting the business’ best interests.
• During work time, and such other times as may be reasonably required, dedicate all effort to the
• execution and fulfilment of the duties, responsibilities, obligations and instructions related to
• employment.
• Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.