Developer, ServiceNow Support

at  WESTPAC BANKING CORPORATION

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At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Your key responsibilities may include:

• Support development of detailed solution designs and delivery estimates.
• Use your technical skills to develop the solution and provide support for testing and deployment.
• Work with platform engineering team members to identify opportunities for improvement and uncover existing problem areas.
• Contribute to an evolving move to Site Reliability Engineering disciplines

To be successful in this role, you will need to demonstrate the below skills:

• Good knowledge of ITSM processes and ITIL with ITIL v4 certification preferred.
• Experience with ServiceNow configuration, customisation and administration.
• Relevant certifications such as ServiceNow CSA and CAD
• Experience with Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including skills for workflows (traditional and Flow Designer), Integration Hub and spokes and custom Service Portal widgets.
• Functional knowledge of ServiceNow modules including ITSM, ITOM, IRM, CMDB, Report/ Performance/Platform Analytics and Service Catalog/Portal.
• Knowledge of REST, API design best practices, modern web design (CSS, HTML, etc.), JavaScript, and Angular