Developer ServiceNow

at  Uniting

DESIRED SKILLS:

• Knowledge of Scrum Agile environment.
• Experience in continuous software integration.
• Familiarity with application development frameworks and test-driven development.
• Proficiency in performance tuning, code profiling, and Object-Oriented Design Principles.
• Ability to translate business requirements into technical specifications.
• Experience in providing solution estimates and identifying Quality of Service requirements.
• Exposure to HR and IT service designs, Jira administration, and BAU improvements.
  Position DescriptionSNOW DeveloperVirtual Agent.docx
  If you’re passionate about ServiceNow development and want to contribute to meaningful projects in a dynamic environment, we encourage you to apply. Join us in making a positive impact on our community through innovative technology solutions.

FULL TIME PERMANENT ROLE - DEVELOPER - SERVICENOW - SYDNEY CBD- HYBRID WORK MODEL

• Drive Virtual Agent solutions with Natural Language Understanding (NLU), pushing the boundaries of AI integration for enhanced user experiences.
• Thrive in an Agile environment, embracing monthly sprint cycles and delivering solutions with speed and flexibility.
• Play a pivotal role in establishing a Centre of Excellence for ServiceNow development, shaping frameworks, processes, and standards for future success.
• Excellent Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay.
  About Us: At Uniting NSW.ACT, we’re committed to delivering exceptional service to our community. As part of our Digital Technology department, we’re seeking a talented Developer with expertise in ServiceNow to join our team. This role offers the opportunity to contribute to our IT Service Centre’s technology roadmap and play a pivotal role in developing innovative solutions.
  Role Overview: We are seeking a skilled Developer with 7-10 years of overall IT experience, including 4-5 years of hands-on development experience in ServiceNow. The ideal candidate will have a strong background in ServiceNow Development, integration, and platform administration, with a focus on delivering high-quality solutions aligned with our organisation’s goals.

KEY RESPONSIBILITIES:

• Design and develop end-to-end solutions aligned with the Uniting ITSC technology roadmap.
• Implement Virtual Agent solutions with Natural Language Understanding (NLU), with a preference for experience in Generative AI implementation.
• Integrate ServiceNow with MS Teams and other relevant platforms.
• Work independently with business stakeholders to understand requirements and develop solutions.
• Contribute to the implementation of best practices, frameworks, and standards for ServiceNow development.
• Provide operational support and mentorship to junior developers as needed.
• Collaborate with BAU teams and Subject Matter Experts (SMEs) to ensure timely and high-quality product releases.
• Execute update set deployments, coordinate upgrades, and follow change management procedures.
• Foster a Centre of Excellence in ServiceNow platform across various business domains.