Developer ServiceNow

at  WESTPAC BANKING CORPORATION

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At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Your key responsibilities may include:

• Work in an Agile / Scrum software development environment.
• Work within the SAFE framework as part of a Release Train.
• Work with BA’s, Scrum masters and tech leads to refine backlog stories and provide technical input regarding ServiceNow configuration, best practice, and platform features.
• Document detailed designs and estimations.
• Use your technical skills to develop the solution and provide peer support and guidance.
• Contribute to the efficient operation of the squad and overall release train

To be successful in this role, you may need the following skills and experience:

• Good knowledge of GRC and Audit processes and ITIL with ITIL v4 certification preferred.
• Strong expertise with ServiceNow configuration, customisation, and administration.
• Relevant certifications of ServiceNow CSA and CAD.
• Strong experience with Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, integration hub and custom Service Portal widgets.
• Good functional knowledge of ServiceNow modules including Employer Centre, HR Service Delivery, Service Catalog/Portal, and HR Mobile & Chatbots. Exposure to ITSM, ITOM, CMDB, Report/ Performance Analytics is preferred.
• Knowledge of HTTP, REST, and API design best practices. Understanding of event-driven architectures. Understanding of asynchronous programming concepts. Knowledge of modern web design (CSS, HTML, etc.), JavaScript, and Angular.
• Proficiency in programming languages, such as C, C++, Java, Python or .NET is desirable