DevOps Engineer (Cloud - SCCM and Intune automation)

at  Healthcare of Ontario Pension Plan HOOPP

Why you’ll love working here:

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team’s diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary:
HOOPP’s IT division pushes beyond corporate technological norms to bring our members, our Fund and our enterprise the most innovative, efficient, and secure solutions. We support one of the best pension funds in the world, and we need people who are passionate and up for a challenge.
Our IT Corporate Solutions Group (CSG) is looking for an experienced individual who can fill a permanent, fulltime DevOps Engineer role enabling our Cloud Services department.

What You Will Do:

• Responsible for SCCM and Intune automation, device configuration/restrictions, application/package deployment, content distribution, and troubleshooting.
• Oversee support and configuration of device and application policy management.
• Administer the Autopilot process, including understanding the Enrollment Status Page (ESP), device joining, and Intune Enrollment.
• Utilize SCCM and Intune software update groups to maintain Windows 10/11 workstations.
• Identify and resolve system problems with both immediate workarounds and long-term solutions.
• Respond to Azure DevOps support requests for the MDM Team.
• Provide leadership and guidance to junior team members.
• Communicate effectively with various individuals and work well in both small and large team environments.
• Lead initiatives for multiple stakeholders and spearhead enterprise-wide programs, with research expertise.
• Participate in team or individual projects as requested.

What You Will Bring:

• Diploma or Degree in Computer Science or possess equivalent work experience.
• 5+ years of SCCM experience, including troubleshooting, packaging and scripting.
• Possess expert knowledge of SCCM and Intune, including device enrollment, policy management, application deployment, compliance enforcement, and conditional access.
• Expertise in image capture, advertisements, task sequences, OS deployment, and queries.
• Extensive experience with PC and iOS device management using Intune and SCCM.
• Strong ability to lead and deliver business solutions, while managing stakeholder projects, and support requests.
• Understand Microsoft SQL Server, Active Directory, Azure AD / Entra ID.
• Have solid knowledge of Active Directory Security Groups, OUs, DNS, and GPO management.
• Possess strong Windows OS troubleshooting skills.
• Have expert knowledge of PowerShell scripting for task automation and configuration customization.
• Understand networking concepts, including VPN and certificate-based authentication.
• Proven ability to drive operational excellence by reducing costs and enhancing security in end-user device and application delivery.
• Understand end-user device technology and manage enterprise-wide changes, incidents, and support requests to minimize business impact. Innovative, motivated and a quick thinker
• Smart, humble and hungry to drive results in a team environment.
• Lifelong learner who sees opportunity in every challenge
• Accepts feedback as a gift and can provide effective feedback to teammates.
• Strong self-awareness and high emotional intelligence, making you a trusted and valued contributor and partner.
• Collaborative and a strong team player, adept at building relationships
• Able to thrive under pressure and pivot easily to adapt to change, based on business needs.
• Passionate about “moving the needle,” being a change agent and an influencer of growth.
• Satisfied in seeing your team’s ideas and dreams become reality to support the business’s objectives and mission of delivering the pension promise to our members.

Other Nice to Haves:

• Power BI, SCCM, and Intune Reporting
• Azure DevOps / Azure Automation
• ServiceNow
• ITIL v4 Certification
• SCCM Certification

• Responsible for SCCM and Intune automation, device configuration/restrictions, application/package deployment, content distribution, and troubleshooting.
• Oversee support and configuration of device and application policy management.
• Administer the Autopilot process, including understanding the Enrollment Status Page (ESP), device joining, and Intune Enrollment.
• Utilize SCCM and Intune software update groups to maintain Windows 10/11 workstations.
• Identify and resolve system problems with both immediate workarounds and long-term solutions.
• Respond to Azure DevOps support requests for the MDM Team.
• Provide leadership and guidance to junior team members.
• Communicate effectively with various individuals and work well in both small and large team environments.
• Lead initiatives for multiple stakeholders and spearhead enterprise-wide programs, with research expertise.
• Participate in team or individual projects as requested