DH-RETAIL CLERK

at  Deerhurst Resort Huntsville

POSITION: Retail Attendant
DEPARTMENT: Retail
STATUS OF POSITION: Part-Time
JOB HIGHLIGHTS: Work as a team, Staff perks, Guest interaction

POSITION SUMMARY

The Retail Attendant will be responsible for providing exceptional customer service and assistance to guests and hosts in the Deerhurst General Store. They will also be responsible for the opening and closing of the General Store, daily cash-outs, inventory, displays and replenishment of stock.

EDUCATION & EXPERIENCE

• Smart Serve Certificate required
• Retail experience (1-2 yrs) an asset
• High School diploma or equivalent an asset
• Previous customer service experience in a hotel or related field an asset
• Experience handling cash
• Intermediate level of competency in all Microsoft office components preferred
• Strong communication skills
• First Aid/CPR an asset
  Visa Requirements: Must be eligible to work in Canada
  The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job element

Skills, Abilities & Attributes

• Able to work well with others and independently
• Able to take initiative within given guidelines
• Has high enthusiasm and natural ability for customer service
• Pays precise attention to detail, order and cleanliness
• Has exceptional energy, flexibility and professionalism
• Enjoys offering exceptional service and meeting the needs of others
• Has effective communication skills (verbal, listening, writing)
• Comfortable working with computers
• Able to manage time and resources well
• Has strong interpersonal skills
• Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
• Able to maintain composure and objectivity
• Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Able to evaluate and select among alternative courses of action quickly and accurately
• Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels requir

• Recognizes, promptly greets and provides exceptional and professional service to all guests, hosts and owners
• Is responsible for all retail elements such as displays, inventory, replenishment of stock, daily cash-out, opening and closing of the General Store
• Ensures and maintain clean and efficient workspace conducive to providing fast, efficient and excellent customer service
• Ensures and maintains strict control over all monies and media during each shift
• Responsible for efficient decision making and effective problem solving
• Maintain a working knowledge of the daily, weekly and monthly events within the resort
• Provides information and assistance to guests and hosts regarding our facilities and activities
• Attends to any guest complaint to ensure the guests needs are met
• Ensures retail equipment in proper working order
• Responds and coordinates first aid and emergency situations as required
• Models all Deerhurst Resort standards while caring for the guests, hosts and owners
• Completes all other duties as assigned

Skills, Abilities & Attributes

• Able to work well with others and independently
• Able to take initiative within given guidelines
• Has high enthusiasm and natural ability for customer service
• Pays precise attention to detail, order and cleanliness
• Has exceptional energy, flexibility and professionalism
• Enjoys offering exceptional service and meeting the needs of others
• Has effective communication skills (verbal, listening, writing)
• Comfortable working with computers
• Able to manage time and resources well
• Has strong interpersonal skills
• Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
• Able to maintain composure and objectivity
• Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Able to evaluate and select among alternative courses of action quickly and accurately
• Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require